Assistant Store Manager

Arnhem, Netherlands
21 Jun 2022
17 Sep 2022
Full Time
Assistant Store Manager

Summary of the position:

The Assistant Manager responsibility is to organize, run the store and fill in for the Store Manager when needed. This role is highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.

The Assistant Manager's goal is to maximize employee productivity, ensure compliance and consistent execution of company Policy & Procedures and established Best Practices, and create an environment which champions customer service and is results-driven. The Assistant Manager assists in the training and development of Employees.

Key responsibilities:
  • Drive Sales to maximize profit goals by leading your store effectively.
  • Be a shining example of well behavior and high performance.
  • Ensure daily management of sales, payroll, controllable expenses, goals and company initiatives. Align activities to ensure business goals are met. Ensure high levels of customer's satisfaction through excellent service.
  • In the absence of the Store Manager the Assistant Manager must be able to effectively manage the store temporarily under any circumstances.
  • Minimum experience of 1 year in a similar position.
  • Fluent in Dutch and English. (Verbal and written).
  • Diploma in Retail Business or something similar. MBO or higher.
  • Approachable.
Store operations:

Customer service/Sales:
  • Drives Sales through 100% execution of the company's customer service standards.
  • Delivers Sales Goals according to the company standards and strategic Plan.
  • Promotes and uses product knowledge / training tools provided by the company.
Visual Merchandising:
  • Executes visual merchandising directives to the company standards.
  • Strong VM knowledge.

Leadership skills:
  • Personnel co-responsibility (planning, assignment, coaching).
  • Supervise and motivate staff to perform their best.
  • Assisting the Store Manager in making sure that all Team Members are trained in the required skills.
  • Personnel evaluation dialogues.
  • Before assigning tasks, makes sure the Associate has the expertise and resources.
  • Protect employees by providing a safe and clean store environment.
  • Flag problems to HR.
  • Successfully broaden others' knowledge and teach new skills.

Operational tasks:
  • Till tasks and admin
  • Ensuring a smooth sales process
  • Handling returns
  • Merchandise and stockroom maintenance
  • Active presentation of merchandise according to the VM Guidelines

Software knowledge:
  • MS office knowledge
  • Knowledge and experience with stock management systems, Staff scheduling, till systems and KPI performance systems.

Interpersonal skills:
  • Ensures that entire team is receiving Training on a consistent basis. Turns every situation into a Training and Coaching opportunity.
  • Leads by example, demonstrating ethical and trustworthy behavior.
  • Speaks clearly to Customers and co-workers.
  • Promotes an "open door" policy.
  • Communicates in an open, candid manner.
  • Promotes Teamwork.
  • Listens carefully to what people say.
  • Motivates Team through a positive and energized atmosphere.
  • Addresses poor performance and conflict in a fair and professional manner.

Additional Requirements:
  • Required to stand during scheduled hours. Hours usually include weekends, evenings and holidays.
  • Kneeling, stooping, climbing ladders, using stairs, reaching, pulling and lifting weights of usually 2 - 14 kilos.
  • Working rapidly, especially during peak sales periods to ensure that all customers are being serviced properly and store operations are being completed in a timely manner.
  • Ability to communicate with customers and other associates, in person or by phone or email.
  • Ability to read, write, conduct business related information and analyze data as required.

Similar jobs

Similar jobs