IT Support Technician

Recruiter
Peter Millar
Location
Durham, North Carolina (US)
Posted
22 Jun 2022
Closes
22 Jul 2022
Function
Technology
Contract Type
Permanent
Hours
Full Time

Peter Millar was founded in 2001 with a single cashmere sweater. Through this initial garment, an ethos emerged to embody luxury, elegance and a dedication to superior craftsmanship. Today the brand has grown to include luxury performance sportswear, seasonal resort apparel, refined tailored clothing, and sartorial accessories. Each offering features the finest raw materials and fabric innovations while utilizing the world’s best yarn spinners, artisanal workshops and highly specialized factories.
 

The IT Support Technician will perform a variety of duties supporting Peter Millar’s user base and act as a tier one support for basic network infrastructure. This position is responsible for tier 1 support and coordinating all advanced issues directly with the IT team and vendors when applicable. The IT Support Technician will work with the business to coordinate interoperability, customization, and upgrade planning for all application systems. This position will also develop training materials and guidelines working with process owners within the business. 

ESSENTIAL FUNCTIONS

Infrastructure

  • Provide technical support for Windows and Mac computers - H/W & S/W
  • Support of remote staff to include VPN troubleshooting
  • Build new Windows and Mac computers for onboarding and upgrades
  • Maintain hardware inventories
  • Troubleshoot Mac OS and application issues - specifically after OS upgrades
  • Migrate Mac computer settings and data to new machines for upgrades
  • Source Mac adapters/peripherals as needed
  • Perform OS and software updates as needed
  • Perform antivirus scans/updates and patching 
  • Work with business to develop and maintain asset equipment replacement program
  • Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs, and procedures
  • Support office phone systems and company-provided cell phones
  • On call availability
  • Understanding of basic networking principles

Applications Maintenance 

  • Provide tier 1 application support for primary systems with timely resolution
  • Coordinate advanced troubleshooting with application service providers
  • Ensure interoperability between and within systems
  • Champion new application/upgrade projects
  • Develop and utilize application monitoring tools 
  • Coordinate with process owners to develop and maintain application training documentation

 

COMPETENCIES:

  • Ability to adapt to highly entrepreneurial environment and respond to changes quickly
  • Strong problem-solving and critical thinking skills with focus on driving positive results to the bottom line
  • Detail oriented, strong organizational and time management skills
  • Self-motivated
  • Strong customer service skills
  • Able to maintain and build effective relationships with cross-functional teams
  • An understanding of DNS, DHCP, and VPN concepts
  • Strong analytical and communication skills
  • Demonstrated project planning skills

 

DESIRED EDUCATION AND EXPERIENCE:

  • Bachelors Degree in Computer Science or Information Systems strongly preferred
  • At least 2-3 years of experience in both applications and networking 
  • At least 2-3 years supporting Windows and Mac computers
  • Experience with office operations, general Windows OS, and Microsoft Office products required
  • Experience troubleshooting computer and printer hardware issues
  • Experience working with applications that have a database backend preferred

 

At Peter Millar we created a close-knit culture that thrives on the power of our people. Everyone knows that their team has their back and are willing to jump in and help when needed. We take care of our people through great benefits such as health insurance & 401(k), clothing allowances, generous Paid time off and employee discounted access to products.

 

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