Carrier Manager for Germany (m/w/d) - Connected Retail

THE ROLE & THE TEAM
The Connected Retail service gives physical retailers a chance to connect to the Zalando platform and sell products directly to our growing customer base. More than 6,000 brick-and-mortar stores in 13 European markets have already become part of our network, and generate relevant shares of their revenue through it. As part of the larger Zalando Platform, our Connected Retail operations offers software for our partners’ physical stores in order to enhance sales, decrease cost and smoothen in-store operations. These solutions help our partners win in the Zalando ecosystem and beyond.

The successful cooperation with different last mile logistics partners (CEP-service providers) in 13 European markets allows our retailers to send their parcels to Zalando’s 34m end customers. Our logistics team develops and implements fit for purpose last mile carrier solutions for the brick & mortar stores of our partners in all Connected Retail live countries and manages the daily operations of our logistics network.

As our new Carrier Manager for Germany (m/w/d) you are responsible for our business relations with CEP-service providers in Germany. The successful cooperation with different last mile logistics partners (CEP-service providers) reassures that our retailers distribute their parcels within Europe. Our mission is to offer our partners high quality carriers suitable for brick & mortar stores in the “last mile” and simultaneously our logistics team takes care of the development of this cooperation and manages the daily operations of our logistics network.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED

• Establish and develop partnerships with last mile service providers
• Purchase of last mile services and preparation of collective negotiations
• Preparation and performance of regular Business Reviews / creation of new processes
• Operational support to the service providers in the day-to-day business as well as monitoring and evaluation of service provider performance
• Partner support in the daily business around last mile carrier management topics throughout the partner journey from onboarding to offboarding

WE'D LOVE TO MEET YOU IF

• You bring previous last mile (CEP) experience at carrier or retailer level, preferably 3+ years
• You have advanced language skills in German and English (written and spoken)
• You are good at establishing new processes and time management plus you can identify process improvements with your data-informed approach
• Our team is important to us, so not only should you be able to work independently (because it drives you to peak performance), but you are also a great team player.

ZALANDO BENEFITS
Career Development

• We offer peer-to-peer performance reviews twice a year
• Learn and develop through our extensive Zalando training platform
• Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
• Support from an international team of experts; mentoring and professional development opportunities

Wellbeing

• 2 days paid leave per year for volunteering
• Minimum of 27 holiday days per calendar year
• Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
• Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility

• Flexible working hours
• Relocation assistance available for internationals
• Home office equipment available for hybrid working, to support you working from home
• Hybrid working model with 60% remote per week
• Opportunity to work from abroad for 30 (working) days per calendar year

Financial

• Access to the employee shares program
• 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
• Discounts from a wide range of external partners

Family

• Employee parents’ forums and employee resource group
• Supported transition into and out of parental leave, with a buddy and re-onboarding plan
• 3 fully-paid child sick days per year
• Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute

ABOUT ZALANDO CONNECTED RETAIL
As part of the Zalando universe, Connected Retail is enabling brick-and-mortar stores to sell directly to millions of online consumers on the Zalando platform. Together with our partners and state -of- the- art technologies we are building a seamless experience for our 42 million active customers to shop from local stores. This results in greater shopping experience, product selection and availability in products, faster delivery times and more sustainable shipping.

THE FUTURE OF RETAIL IS CONNECTED
Our values: https://jobs.zalando.com/en/our-founding-mindset
do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

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