Customer Analyst

We are an American luxury brand known for beautiful, timeless pieces and rich storytelling that evokes optimism and joy. Tory is a fashion designer who draws inspiration from her parents' effortless style, the worlds of travel, art and interiors, and women globally. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. Empowering women is the company's guiding principle, underpinning the design philosophy and company culture, and driving the work of the Tory Burch Foundation.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth - you'll have access to free executive coaching on-demand.
• We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

This Role is Tailor-Made for You Because:
Tory Burch is looking for a talented, KPI and customer-obsessed Data Analyst to help build and execute strategies driving the company's continued growth in Retail and eCommerce. This role offers the unique opportunity to drive large scale, highly visible projects across different teams.

A Day in the Life:

RESPONSIBILITIES

• Analyze customer insights, provide audience recommendations, and create audience segments, and measure performance of campaigns and tests to support CRM strategy
• Create clienteling audiences, analyze customer insights, and measure clienteling effect to support Retail Data-Led Clienteling strategy
• Conducting customer analysis to support retail as well as global/regional businesses
• Create customer KPI reports to increase understanding of the business
• Manage Customer Insights Dashboards, providing summary of key insights for stakeholders on monthly and quarterly basis
• Execute audience segments for Email and Digital Marketing campaigns
• Support CRM/IT in the reconciliation of data from a variety of sources; devise and/or improve processes to monitor data and ensure its accuracy and integrity
• Develop data test plans, manage and execute user acceptance testing to ensure accuracy of customer attributes across internal systems

QUALIFICATIONS

• 2+ years of experience in data and analytics working with large and complicated data; eCommerce and Retail experience preferred
• Proficient knowledge of data base and campaign management
• Preferred degree with a specialization in Statistics, Computer Science, Engineering, or another quantitative field or equivalent
• Mastery of SQL, Python, and other scripting/automation techniques
• Experience with Hadoop, specifically Cloudera, is required
• Experience with Tableau or other data visualization software is required
• Experience with reporting tools such as Microstrategy or other BI tools is preferred
• Knowledge of email, direct mail and database marketing concepts (such as segmentation) is required
• Knowledge of customer data management such as customer data consolidation, cleansing, and testing is preferred
• Proficient at all Microsoft Office applications, particularly Excel and PowerPoint
• Attention to detail, thorough and quality oriented
• Understands marketing processes involved in campaign management, marketing analytics and reporting
• Ability to manage and synthesize large sets of complex data and present actionable insights in a clear, concise manner
• Strong understanding of KPIs/metrics/attributes related to direct-to-consumer data
• Ability to communicate effectively and efficiently, via written and oral formats, to all levels of the organization

To Land This Role:

Why You'll Want to Join Our Team:

How We Work Together

• Adaptable - We change before we have to
• Entrepreneurial - We own it
• Collaborative - There's no "I" in Tory
• Client & Brand Focused - We put ourselves in Tory's shoes
• Live the Values - We show up for each other
• Functional Expertise - We're constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com .

NYC COVID-19 Vaccination Requirement
Tory Burch requires new hires employed in New York City to be fully vaccinated against COVID-19 per the order of the Commissioner of Health and Mental Hygiene to Require COVID19 Vaccination in the Workplace. Tory Burch provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).