Category Specialist

Recruiter
Neiman Marcus
Location
Dallas, Texas, United States
Posted
24 Jun 2022
Closes
09 Sep 2022
Ref
21873
Function
Ecommerce
Level
Manager
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary Statement: This role supports the Category Management Team in understanding financial performance and communicating business results for both their specific category of business and total eCommerce. They are responsible for developing category sales plans and forecasts, tracking and reporting against these targets, and supporting the team with financial modeling of opportunities and risk estimation. This role indirectly reports to the Site Monetization Director to ensure consistency in planning and forecasting methodology and to develop their reporting and data manipulation skills.

Responsibilities & Duties
  • Develop monthly sales (Demand/Gross/Net) and eCommerce KPI (Traffic/Conversion/AOV) plans/forecasts at total category level and for selected top brands
  • Actively track performance against plans and history to understand business trends and improve planning/forecasting accuracy
  • Have a comprehensive understanding of category performance including brand, class, and price type
  • Analyze item level productivity and profitability focusing on new and priority products
  • Provide consistent and frequent communication of financial performance, goals, and expectations
  • Produce weekly reports to highlight financial performance and operational reports to ensure smooth business operations
  • Perform ongoing analysis of all aspects of the business including both sales and inventory and differences between the online and store channels
  • Provide analysis and reporting as needed to support business analysis, meeting preparation, or day to day operations
  • Estimate identified business opportunities and create models for different business scenarios
  • Serve as the reporting expert for the team, understanding available data and methods to obtain
  • Identify business opportunities by leveraging tools providing insight on competition, consumer insights, and the retail industry


Qualifications
  • 2+ years of relevant experience, luxury retail fashion preferred
  • 4-year degree preferred
  • Prior experience with financial modeling and forecasting
  • Comfortable consolidating and analyzing data from multiple sources to deliver actionable insights and recommendations to drive business performance
  • Strong oral and written communication skills.
  • Strong interpersonal skills with proven ability to effectively build and manage relationships
  • Self-motivated with critical attention to details and deadlines
  • Ability to manage multiple projects with competing demands for resources
  • High proficiency with MS Office Product Suite
  • High proficiency with reporting tools including Business Objects, Adobe Analytics, and Tableau
  • Ability to quickly learn internal systems, processes and additional software/web-based applications
  • Experience with advanced data manipulation including SQL preferred
  • Associates must be willing to work a flexible schedule based on business need, which may include helping other teams


Competencies

Passion for Business
  • Thinks creatively when faced with business challenges or opportunities
  • Proactively seeks opportunities and tries new approaches to drive business or improve his/her performance
  • Understands and communicates how own work contributes to achievement of the organization's objectives
  • Prioritizes time and effectively uses resources to achieve personal goals
  • Demonstrates an ability to quickly adapt to new priorities and directions
  • Takes the initiative to find better ways of doing things


Passion for Personal Growth
  • Demonstrates self-awareness and understanding of his/her own strengths and development areas
  • Takes ownership for personal development, setting personal goals and initiating career/development discussions
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Establishes and upholds high personal standards for individual work and environment
  • Responds to unexpected changes in work environment with creativity and resilience
  • Maintains a customer-centric mentality versus a solely channel-centric one


Communicating Effectively
  • Delivers clear, concise and effective verbal communication with respect for the receiver
  • Accurately reads the emotions and reactions of the person(s) he/she is communicating with, and adjusts appropriately
  • Uses appropriate vocabulary, correct grammar, and proper etiquette in written and verbal communications
  • Listens attentively and takes responsibility for understanding others
  • Communicates with professionalism and tact


Demonstrating Strategic Ability
  • Prioritizes own work and determines the appropriate course of action needed to meet established due dates
  • Understands and communicates how own work contributes to achievement of the organization's objectives
  • Demonstrates ability to think and act beyond his/her position and group
  • Describes how different decisions made today may impact the future in different ways
  • Collects relevant information, asks for input, and applies learning from past mistakes when making decisions


This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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