Junior Beauty Ambassador, Violet Grey - FARFETCH

US Los Angeles
25 Jun 2022
03 Aug 2022
Full Time
As a Beauty Ambassador, you are a Violet Grey brand ambassador and the sole steward of Violet At

Your Service, the company's client concierge channel. You render best-in-class service with the utmost

savior faire, grace and respect to all clients. As a member of the Retail Team, you also provide floor

coverage as needed to service clients in person.

What You'll Do

    • Understands the unique position of Violet Grey as The Industry's Beauty Edit and knows its heritage
    • Conducts business activities in a manner befitting an intimate retail environment
    • Fosters teamwork, diplomacy and professionalism with boutique staff, corporate and brand partners, The Committee, friends of Violet Grey and the Melrose business community
    • Assists Violet Lab with vetting products to be Violet Code Approved
    • Sole steward of Violet At Your Service client concierge channel
    • Reports to and partners with Boutique Director to develop the client experience via SMS
    • Partners with Customer Service in matters relating to online orders
    • Collaborates with Beauty Editors to leverage the group's knowledge, as needed, to service clients
    • Responds to client inquiries in real time
    • Upholds an omni-channel mindset to seamlessly service client through all touchpoints
    • Communicates in a clear and concise manner
    • Commands a proficient knowledge of brands and product offerings and their points of difference
    • References The Violet Files Lessons to educate and guide clients in their product discovery
    • Discovers client preferences and lifestyle needs to recommend product that satisfies and promotes
    • credibility and repeat business
    • Addresses and resolves client situations according to company standards
    • Contributes to building the retail business by placing orders for SMS clients when possible and
    • building a client book
    • Leverages products, promotions, services and data capture to recruit and increase client loyalty
    • Attends vendor trainings to stay abreast of new launches and to refresh base knowledge
    • Acts as steward of stock organization and tester hygiene and visual merchandising of both in the
    • salon
    • Maintains up-to-date knowledge of client touchpoints - website, social media, email and SMS to
    • answer client questions relating to Violet Grey marketing
    • Stays abreast of The Committee members' activities, industry trends and events
    • In tandem with the Retail Team, communicates with Violet Lab to relay client product requests and product feedback

Who You Are

    • Retail beauty sales background - luxury brand and boutique experience a plus
    • Customer Service savvy
    • Able to build a client book

We're looking for a Junior Beauty Ambassador to join our Violet Grey team!${description2}

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