Customer Service Executive

Tiffany & Co.
Singapore, Singapore
27 Jun 2022
19 Jul 2022
Full Time
Post Sales Service
  • Attend to all Client service requests and needs
  • Ensure that all repair and servicing orders are entered into proper records, monitored and completed timely and successfully meeting company's quality standards
  • Liaise with Clients and work to solving servicing needs and issues
  • Liaise with vendors on favorable rates and work quality
  • Liaise with our other stores on servicing requests and status
    Technical Service and Requirements
  • Check and maintain records for required Diamonds & Statement Jewelry received from Replenishment and vendors, and jewelry returned from photo shoots and report any damages
  • Maintain records and conduct required counts of COM merchandise
  • Perform and co-ordinate polishing and minor repairs of store's merchandise ensuring merchandise is clean and bright at all times
  • Order spare parts and maintain inventory for jewelry & watches
  • Maintain Log for Stock and Employee repairs
  • Assist management in the visual presentation of merchandise by scheduled cleaning and inspection of store inventory
  • Report to NY QA on repeated quality issues

Client Communication and Development
  • Ensure Client enquiries are being responded to in an appropriate and timely manner
  • Apply consultative selling and product knowledge to all Client interactions to develop and build ongoing Client relationships and confidence
  • Handle and reply to Client issues from General Feedback emails from NY.

Cross Functional Teaming
  • Support management and stores in training employees on post sales service offerings and service timeframes
  • Act as liaison between Clients and internal departments of the company

  • Minimum 2 years retail or luxury retail experience or relevant Client related experience (i.e. hospitality, etc) or Diploma
  • Proven track record in achieving sales results.
  • Willingness to work non-traditional business hours including weekends and holidays, included in roster planning
  • Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while handling multiple tasks is required.
  • Ability to work with a diverse client base.
  • Ability to work in a fast-paced, changing environment.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work