Senior Product Manager Commercial Communication - Zalando Lounge (all genders)
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 13 Jul 2022
View more
- Function
- Marketing
- Level
- Senior Manager
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Job Details
THE ROLE & THE TEAM
Zalando Lounge is Zalando's second biggest customer facing destination. Every morning at 7 am, we're opening doors to highly attractive, yet limited deals from brands customers love.
Direct Messaging (Email and App Messaging) plays a key role for our customers. Being the most impactful Marketing channel, we communicate with millions of members in 14 markets, inviting them onto a vibrant treasure hunt.
As a Senior Product Manager you will build the next generation of highly personalized and automated Email and App communication (Newsletter, Push Notifications and In-App messages) to enhance customer experience and drive commercial growth.
You will be part of our amazing Email & App Messaging team (20 FTE) and have the opportunity to collaborate closely with Zalando Lounge´s Analytics, Research and Tech teams, as well as stakeholders from other Zalando propositions.
Join our team and be part of our exciting journey to win customer hearts through communication.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
WE'D LOVE TO MEET YOU IF...
ZALANDO BENEFITS
Career Development
Wellbeing
Flexibility
Financial
Family
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.
Our values: https://jobs.zalando.com/en/our-founding-mindset
do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability
Follow us on Instagram: instagram.com/insidezalando
Please note that all applications must be completed using the online form - we do not accept applications via email.
Zalando Lounge is Zalando's second biggest customer facing destination. Every morning at 7 am, we're opening doors to highly attractive, yet limited deals from brands customers love.
Direct Messaging (Email and App Messaging) plays a key role for our customers. Being the most impactful Marketing channel, we communicate with millions of members in 14 markets, inviting them onto a vibrant treasure hunt.
As a Senior Product Manager you will build the next generation of highly personalized and automated Email and App communication (Newsletter, Push Notifications and In-App messages) to enhance customer experience and drive commercial growth.
You will be part of our amazing Email & App Messaging team (20 FTE) and have the opportunity to collaborate closely with Zalando Lounge´s Analytics, Research and Tech teams, as well as stakeholders from other Zalando propositions.
Join our team and be part of our exciting journey to win customer hearts through communication.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
- You´ll hold a key role to define and deliver the next generation of highly personalized and automated email and app communication
- You're data driven and are motivated by discovering and defining opportunities to enhance our customer's experience and drive business impact through new and adapted customer centric communication products
- You'll discover and define commercial growth opportunities and enhance customer experience significantly through new and adapted customer centric communication products
- You'll translate these opportunities into a clear roadmap and drive execution and testing together with respective stakeholders
- You'll work in cross-functional projects within Lounge and the Zalando Group to contribute to strategic initiatives
- You'll lead the organization in building a working backwards product development process to implement and iterate on this
WE'D LOVE TO MEET YOU IF...
- You have relevant +5 years expertise in Product Management, ideally in e-commerce. You have demonstrated experience converting strategy and product roadmaps into high-quality products utilizing Product Development principles and methods.
- You understand email marketing and push notifications communication channels best practices & standards and have translated customer insights into powerful communication products.
- You have worked with highly automated personalized email or app notification solutions and behavior triggered use cases. You know how to leverage Customer Data Platforms and Recommendation Engines for personalization.
- You have a strong analytical mindset with the ability to distill complex information into easy-to-understand concepts and you measure the success of your products to continuously iterate them.
- You have the ability to clearly communicate the product vision and technical matters to a broad audience, including senior management, tech teams, and colleagues from within and outside the department.
- You would love to be part of an inclusive culture and diverse team environment
ZALANDO BENEFITS
Career Development
- We offer peer-to-peer performance reviews twice a year
- Learn and develop through our extensive Zalando training platform
- Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
- Support from an international team of experts; mentoring and professional development opportunities
Wellbeing
- 2 days paid leave per year for volunteering
- Minimum of 27 holiday days per calendar year
- Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
- Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources
Flexibility
- Flexible working hours
- Relocation assistance for internationals
- If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety
Financial
- Access to the employee shares program
- 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
- Discounts from a wide range of external partners
Family
- Employee parents' forums and employee resource group
- Supported transition into and out of parental leave, with a buddy and re-onboarding plan
- 3 fully-paid child sick days per year
- Free counseling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.
Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.
Our values: https://jobs.zalando.com/en/our-founding-mindset
do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability
Follow us on Instagram: instagram.com/insidezalando
Please note that all applications must be completed using the online form - we do not accept applications via email.
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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