Client Services Assistant

The role will be based in our studio in Marylebone, London and is a key role within the company that will be pivotal to the growth and maintenance of our customer base. 

Key responsibilities include:

• First point of contact for Completedworks clients over email, telephone, WhatsApp, and online chat

• Holding client showroom appointments

• Managing orders to completion for each client, dealing with issues as they arise

• Inspection of products before despatch to ensure quality and specification meet company criteria and dealing with any issues as they arise

• Packing and despatching client orders in the signature Completedworks packaging, maintaining a luxury approach to all wrapping

• Liaising with workshop staff to ensure all orders are delivered on time

• Liaising other key teams as required to ensure a seamless customer experience

• Assisting with sales and marketing events, providing customers with marketing materials and excellent customer service

Skills and experience

We are looking for someone who is organised, self-motivated and hard working. 

Other required skills and experience include:

• Positive, can-do attitude

• Excellent organisation skills

• Problem solver with a hands-on approach and a willingness to help drive the brand forward

• Ability to multi-task while always maintaining attention to detail

• Excellent verbal and written communication skills

• Ability to work well independently and cross-functionally, in a fast-paced environment

• Previous experience in customer service and ecommerce