Manager - MarTech Producer

Gap Inc.
San Francisco, California, United States
28 Jun 2022
30 Jul 2022
About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

Gap Inc is a $16B leading global company that consists of a portfolio of purpose-led, billion-dollar lifestyle brands - Old Navy, Gap, Banana Republic, and Athleta. The online business comprises 40% of sales today and the company aspires to achieve 50% of its sales from online by the end of 2023. Looking forward, the company has committed to supporting our rapidly growing online business through continued investment in digital capabilities. As part of the company's strategy, there is a focus on creating a personalized experience at scale through enhanced capabilities in product and marketing content, loyalty, & fulfillment. The Digital Performance & Growth team plays a prominent role to support our personalization technology and execution efforts. We are a cross-functional central team that, in partnership with brand teams, champions personalization technologies to ideate, incubate, and rapidly experiment on omnichannel customer experiences which provide business insight and impact. We are seeking a MarTech Digital Producer to develop, socialize and execute the strategic vision for what our AI/ML Optimization operating model should be for DPG and our brand partners. This person will work across the organization with both central teams and brand partners to execute cutting-edge personalization experiences that will grow business in our brands. This person needs to quickly understand the business objective, build project plans, and own execution and delivery. Additionally, this role will assist in informing brands of emerging personalization capabilities and be responsible for communicating progress updates.

What You'll Do

  • Influence direction of strategic initiatives under the Digital Performance & Growth charter
  • Develop and execute an AI/ML Optimization program for each vendor solution to ensure we are continuously maximizing the value out of each vendor platform
  • Day-to-day technical management and continuous optimization of our suite of vendor solutions across the omni-channel experience. For example, optimize intelligent sorting for product recommendations and category sorts (e.g. email, site, mobile)
  • Manage and execute business logic configuration within marketing technology UIs, including algorithms & rule management to support the delivery of projects
  • Drive projects from inception to completion and ensure all cross-functional business partners are proactively updated on project milestones, status, issues and delivery timelines.
  • Identify and develop operational processes in support of new vendor and product feature launches
  • Business user training and guidance for personalization technologies, including facilitation of regularly scheduled check-ins
  • Develop, analyze, and monitor reporting to help that shows the impact and value of personalization tools and technologies and opportunities to optimize
  • Assist in providing technical direction and requirements to Web Developers for A/B tests and other projects
  • Subject Matter Expert in Personalization

Who You Are

  • A bachelor's degree
  • 6-8 years' experience in retail e-commerce
  • Self-motivated
  • Strong sense of accountability/dependability
  • Strong problem-solving skills
  • Demonstrated skill and experience in modern commerce technology stack especially as it pertains to testing and eCommerce personalization vendor tools (e.g. Certona, RichRelevance, Redpoint, etc)
  • Strong analytical and critical thinking focus
  • Strong project management experience
  • Strong presentation skills
  • Strong written verbal communication with an understanding of the dynamics of large organizational politics.
  • Technical writing skills a plus
  • Ability to work in a fast-paced environment
  • Experience working on business agile teams, nice to have

This role is based out of the San Francisco office. Currently, job duties are being performed remotely. However, the Company may in the future require you/this role to be in the office on a full-time or part-time basis. Pursuant to Gap Inc.'s policy, all employees who wish to enter Gap Inc.'s San Francisco Bay Area, New York, and Albuquerque office buildings will need to be vaccinated, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability or for a sincerely held religious belief.

Notice to applicants in San Francisco:Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US Candidates - Non NYCPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.US Candidates - NYCBeginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).