Director of SEO

Recruiter
Neiman Marcus
Location
Irving, Texas, United States
Posted
29 Jun 2022
Closes
06 Sep 2022
Ref
21907
Function
Ecommerce
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

POSITION OVERVIEW

Our mission is to redefine luxury retail by creating connected shopping experiences that deepen relationships with our customers. For many customers, organic search is often the first digital touchpoint into the world of luxury, and there is an incredible opportunity to reshape our SEO efforts to improve how customers shop with us and connect with our brands.

The Director of SEO will lead the global strategy for SEO for neimanmarcus.com, bergdorfgoodman.com and horchow.com and be accountable for delivering against traffic and sales targets for the SEO channel. Day-to-day, you will lead delivery of initiatives to execute against growth targets, partnering with Technology, Marketing and Commercial teams and Agencies to ensure successful execution. Ability to execute at scale is critical for this role, and you will leverage your expertise in both technical and content related aspects of SEO to drive excellence and ultimately growth.

As a senior leader, you will also create and lead a new center of excellence in SEO and influence the broader organization. You will serve as the subject matter expert and chief evangelist for all things SEO, and drive awareness, establish best practices, and build out internal expertise around search engine optimization.

PRIMARY RESPONSIBILITIES
  • Identify new ways of increasing organic ranking, traffic, and revenue and build plans based on keyword opportunities to improve rank and position
  • Develop and execute a comprehensive SEO strategy including content, technical SEO, link building, social to drive long term sustainable growth
  • Serve as a senior leader and subject matter expert on technical and content SEO, to help define strategy and implement best practices
  • Partner with Marketing and external agencies to balance paid initiatives and drive holistic cross-channel customer engagement strategies
  • Lead and influence a number of cross functional teams across the organization to deliver large scale SEO innovation and channel growth
  • Oversee SEO workstreams to plan, manage, execute, analyze, and iterate on SEO initiatives
  • Provide analysis and report and monitor on performance of SEO
  • Serve as the nexus of communication and planning between executive leaders, marketers, and other internal teams
  • Build an internal team of SEO experts; mentor and guide associates


ESSENTIAL ABILITIES, SKILLS AND EXPERIENCE
  • 10 years of full-time agency or consulting experience in SEO required
  • 5+ years managing a team
  • Strong analytical and problem-solving skills
  • Agile based, design-thinking, user-centric, results oriented
  • Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment
  • Ability to prioritize effectively, strong project management skills; ability to triage and prioritize competing needs
  • Collaborative working style to build relationships
  • Excellent verbal, written and presentation skills
  • Demonstrated ability to build and lead teams
  • Highly adaptable, strong collaborator and influencer with the ability to drive change.
  • Deep understanding of metrics, reporting and levers for growth; able to clearly articulate strategic approach, opportunities, and risk


PERSONAL CHARACTERISTICS

The ideal candidate will possess the following performance and personal characteristics:
  • Strong leadership skills with the ability to influence effectively, balancing between competing priorities while remaining flexible and creative.
  • Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
  • Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, build consensus and drive the implementation of related changes.
  • Excellent executive presence and a track record of success working closely with the C-Suite.