Web Platform Manager, Creative Operations

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

We're looking for a detail-oriented, uber-organized Platform Manager to join our Creative Operations team. In this self-directed role, you will own the Gap Inc. corporate site platform, supporting Gapinc.com, the Newsroom and our Careers site, as well as our employee intranet site. You're a Kentico and AEM expert with a great eye for visuals. You can work independently to develop and drive a strategic platforms roadmap nimbly, owning the relationship with our agency partners and developing creative solutions that create the biggest impact for our employees, investors, and stakeholders.

What You'll Do

• Independently owns and manages critical internal and external communications platforms, developing a strategic roadmap for maintenance and enhancements and collaborating with stakeholders across the company.
• Manages and prioritizes resources to meet and balance competing needs from a variety of stakeholders. Articulates rationale for prioritization and builds understanding of strategic roadmap with partners.
• Owns partner relationships with Editorial, Careers, Design, Tech teams. Owns client-vendor relationship with agency partners.
• Supports large-scale platform builds on Gapinc.com and the employee intranet. Serves as project manager for all platform support, managing intake and workflow of needed enhancements, making module recommendations, and in some cases building page layouts.
• Owns training and onboarding stakeholders onto platforms (AEM and Kentico), troubleshooting issues, and maintaining reporting dashboards to ensure accuracy and usability of the tools.
• Support platforms compliance with language and accessibility requirements.

Who You Are

• 5+ years of experience in Platforms management, owning development and maintenance of internal and external websites/intranets.
• Ability to identify critical priorities and work independently to accomplish them. Independent and self-directed; prioritizes project work, builds realistic timelines, and understands when to loop in leaders or partners for collaboration.
• Excellent verbal and written communication skills; ability to explain and defend a point of view. Ability to story tell on complex subjects simplistically, concisely and effectively.
• Must have excellent partnership building, influencing, and project management abilities. Ability to work well with others in a fast-paced, team environment under general supervision. Team player.
• User experience focused, considers combination of experiences from all access points. Strong visual eye; knows how to utilize site components for the best user experience.
• Identifies and solves problems creatively; ability to think beyond immediate consequences. Flexibility to work in situations where there is no unique, correct answer.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US Candidates - Non NYCPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.US Candidates - NYCBeginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).