【TIFFANY&CO.】Digital Commerce & Omnichannel / e-Commerce Assistant Manager

Recruiter
Tiffany & Co.
Location
Japan, Japan
Posted
30 Jun 2022
Closes
15 Sep 2022
Ref
52425
Function
Marketing
Level
Manager
Hours
Full Time
The purpose of this position is to play a key role in the expansion of Tiffany Japan's e-commerce business. This position, e-commerce/ site experience will be responsible for maintaining all aspects of site content on the company website for strategically planning business goals.

Responsibilities:
E-Commerce Operation Management/Development (50%)
 Development & execution of seasonal plans and strategies for digital to drive the brand and business goals
 Responsible for set up and execution of website changes including managing seasonal content, product information, product, imagery, site functionality
 As a key lead of operation, manage daily e-commerce operations such as sales reporting, watching stock status and overall website management
Also, work closely with e-commerce related team (in Japan and NY) to support website development projects to improve user experience and e-commerce sales
 Improve and optimize operations to seek for efficiency and cost effectiveness

Be a key player to take Tiffany Japan's e-commerce sales to the next level (20%)
 Analyze sales/ site performance alongside all available data on a day-to-day basis, propose actions to improve all areas of KPIs
 Identify opportunities and issues to further drive incremental sales and propose action plans with clear KPIs and timelines
 Work closely with other departments to ensure the best client experience

Support development and management of e-commerce strategy, keep ahead of competition (20%)
 Conduct data analysis that will guide the strategic direction of e-commerce business
 Keep innovating digital marketing methodology to drive growth of e-commerce revenue and to stay ahead of the competition in digital marketing
 Propose objectives/KPIs for all projects, closely monitor and analyze results, share and utilize findings/data for further action to improve the seamless and best in class client experience

Contribute to build a team of excellence (10%)
 Demonstrate professional knowledge and skills to other team members
 Closely work with other departments (in Japan and NY) as an active Japan e-commerce representative

Qualifications:

 5+ years of experience in online business, preferably in the retail industry but not necessarily in the luxury industry. Start-up experience is a plus
 Experience in digital marketing which is especially for performance media planning, execution management, and follow-up evaluation
 Knowledge of website analytics tools such as Google Analytics, Adobe Analytics etc
 Knowledge of CMS (Demandware knowledge is a plus), HTML knowledge welcomed
 Self-starter with high level of initiative, creative problem solving-skills and strong sense of Ownership
 Great communicator and team player
 Adaptability and Flexibility

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