Sustainability Client Services Officer

Offices based in Shoreditch, London but the company has a hybrid working model
Base salary £23-£26K depending on experience + bonus & benefits
30 Jun 2022
05 Jul 2022
Contract Type
Full Time

Positive Luxury is seeking a Sustainability Client Services Officer who will play a key role in developing strong, trusted relationships with our partners and internally supporting the Client Services team, working in close partnership with the Senior Sustainability Client Services Manager. Our ideal candidate is highly organisded, an excellent communicator, and can work well within a cooperative and friendly team as well as being able to self-manage. The primary focus of the role is to support the wider team to efficiently manage new and existing clients. Additionally, the Sustainability Client Services Officer works closely with the Senior Susstainability Client Services Manager to deliver world class client services, support clients during their assessment journey and certification launch, and secure reassessment. The successful candidate must be able to show their keen interest in sustainability and the luxury sector. Secondly, they should show they have the initiative to impact positive change to add value to our business.


  • Provide support to the accounts team in the day-to-day management of clients who span numerous luxury verticals including: Beauty & Fragrance, Premium Drinks, Interiors & Living, Fashion & Accessories, Jewellery & Watches and Travel & Leisure.
  • Be the main custodian of our CRM, ensuring clients’ information and stages are clearly defined and up to date
  • Support the onboarding new clients into the ESG+ portal and the client tracker
  • Support asset and information gathering during the discovery phase, and ensuring key internal documents & systems are accurate, up-to-date and organised.
  • Manage appointed tier 1-4 clients through their assessment journey to earn Butterfly Mark certification and provide post-certification future-proofing support
  • Assist the Client Services team to accelerate clients’ efforts toward certification, optimise their launch and secure reassessment
  • In partnership with the Marketing team:
    • Laise with clients to attain content as part of on-boarding and certification promotion on Positive Luxury’s website and other media channels
    • Encourage clients to promote their certification and sustainability efforts across their owned channels
    • Manage client comms to deliver fornightly and ad hoc emails adding value to the client community
    • Track the implementation and impact of the Butterfly Mark and gather evidence of best practice to bolster usage of clients’ Butterfly Mark certification
    • Support the organisation of annual events such as the Positive Luxury Awards
  • Build relationships across our network of brands, suppliers and retailers, as well as our Impact Network and other supporters of Positive Luxury
  • Ensure that tasks are carried out within the allotted timeframe
  • Support the team with a wide array of organisation tasks such as diary management, client content requests
  • In line with Postive Luxury’s values, be a proactive, helpful, energetic and a positive ambassador for the business


  • Confident public speaker, with strong written communications skills in English Language skills (specially French, Italian or Portuguese) in addition to English are a plus Detail oriented with a positive, highly motivated attitude
  • Able to prioritise work to deadlines and budgets, managing several projects at one simultaneously and staying calm under pressure
  • Capacity to work in a high-growth, fast-paced environment
  • WordPress or knowledge of other marketing platforms is advantageous but not necessary
  • Collaborative, yet excel at working independently
  • Passionate about the difference sustainability practices can make
  • Engaged in sustainability and proactive in keeping up to date with ESG topics outside of work