Bloomie's Store Leader, Old Orchard

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview:

The Store Leader is a floor present leader on the forefront of both the colleague and customer experience. The Store Leader's primary objective is to drive sales and conversion and build customer relationships by providing outstanding service to the customer. Through an inspirational leadership style, strong interpersonal skills and solid business acumen, the Store Leader guides the selling journey and inspires their team to bring the Bloomie's mission to life. The Store Leader, in partnership with the Store Manager, is directly responsible for all day-to-day functions, selling and service activity, merchandising, and operational tasks. In today's retail environment, our leaders are flexible and agile, supporting sales results and merchandising standards. Store Leaders serve a core function by creating a customer centric experience and leading the Bloomie's team in the daily operations of the business, driving sales and profit.

Essential Functions:

• Drive client conversion and sales by observing, coaching and role modeling customer-centric selling behaviors while providing a fun shopping environment where all customers feel welcome.
• Support the customer journey with quick and efficient service or personal one-on-one attention depending on what they want.
• Direct and coach the team on the service and selling standards of the store including client acquisition and development, digital selling, appointment and fitting room selling.
• Drive the highest levels of courtesy and respectfulness in how we interact with and service our customers
• Lead team on the operational functions of the store including merchandising, floor plans, logistics, visual directives, shipments, transfers, floor moves, signing and markdowns
• Demonstrate product knowledge across all merchandise areas, including the ability to suggest and implement merchandising decisions to drive the business
• Onboard new hires and develop internal talent through mentoring, education, training and coaching
• Protect Company assets, adhering to all operational and cash office procedures.

Qualifications and Competencies:

• Associate degree and 3-5 years direct experience required.
• Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners
• Ability to effectively plan and execute strategies
• Ability to monitor and maneuver workflow to achieve priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

• Requires prolonged periods of sitting, with occasional standing
• Occasionally requires walking, bending, reaching, hearing, and talking
• Continuous use of computers and other office equipment
• Frequently lift/move up to 25 lbs.