Flagship Store General Manager
Trussardi is a Milan based fashion & lifestyle brand with a strong heritage and a timeless, yet modern philosophy. In line with the new direction of the Maison, Trussardi embraces and promotes a diverse mix of talents with social and environmental responsibilities at its core.
For the new opening of Trussardi Flagship Store in Milan, we are looking for a Flagship Store General Manager, who will be results driven and responsible for the overall store management, enhancing customer satisfaction, meeting sales and profitability goals and managing staff effectively.
S/he will also act as Brand Ambassador and will promote Brand engagement in our clients.
Set individual goals, monitor and proactively manage performance against expectations.
Manage day-to-day activities of sales floor to meet sales goals.
Develop, train and continuously motivate sales associates and key holders.
Educate customers on the brand; Demonstrate brand and product knowledge during all interactions with customers and co-workers.
Responsible for creating an environment that ensures the best client experience along with the highest level of customer service.
Build strong base of clients and assist associates with developing their client book.
Increase brand awareness and potential partnerships.
Understanding merchandise assortment and buys; Prioritize merchandise replenishment requests to maximize sales.
Perform monthly physical counts to maintain inventory accuracy and monitor shrink.
Identify visual and merchandise issues and opportunities based on selling and customer service feedback.
Create weekly schedule for all associates, ensuring that hours are within budget.
Field and fulfill requests from members of the corporate team.
Follow all company policies and procedures to ensure operational excellence.
Provide feedback on product, opportunities for improvement, customer comments and communicate to the leadership.
Recruit, train and develop sales associates and key holders.
Provide continuous training and product knowledge.
At least 7 years previous experience working in luxury and fashion industry
Prior experience in similar roles will be considered a plus
Have excellent communication skills
Up to date with current market and trends
Ability to work well in a multicultural environment
Fluency in English
Interest in culture, design, art.
Entrepreneurial, “can do” attitude and goal oriented
Strong sense of accountability & personal commitment
Proactive & flexible problem solver
“Thinking out of the box” attitude
Open minded and inclusive
Active builder of constructive relationships
Passion for fashion and product sensitivity
High sensitivity to customer experience and loyalty
Interests for Culture, Arts, Design will be considered a plus
Trussardi is committed to creating a diverse workforce with social and environmental responsibilities at its core and an inclusive workplace. We believe that all employees should have equal opportunity without regard to race,age, religion, sexual orientation, gender identity, ethnicity, disability, and any other non-merit factor. We are constantly listening, learning and evolving to deliver on these principles.