Manager, Fulfillment - Pinnacle

Recruiter
Neiman Marcus
Location
Dallas, Texas, United States
Posted
07 Jul 2022
Closes
29 Aug 2022
Ref
22020
Level
Manager
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers
  • Leading and developing a team of Supervisors and hourly associates
  • Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
  • Mentoring, training, and developing Supervisors and associates
  • Creating, communicating, and maintaining quality control policies and SOPs to Supervisors and associates
  • Proactively identifying and leading process improvement initiatives
  • Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor
  • Evaluating performance objectives and metrics to determine department productivity requirements to achieve LOS, accuracy, and quality expectations
  • Partnering with other managers to share best practices across shifts and the network


MANAGEMENT RESPONSIBILITIES
  • Responsible for all aspects of employee supervision, not limited to-interviewing, hiring, training, coaching, and performance evaluation.
  • Responsible for coaching and development of supervisors.
  • Responsible for operational metrics and KPI's.


EDUCATION /EXPERIENCE
  • Bachelor's degree from a four-year college or university; or 4 or more years of related experience and/or training; or the equivalent combination of education and experience.
  • Previous supervisory experience preferred.


PHYSICAL DEMANDS
  • Upon request, reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
  • The employee must occasionally lift and/or move up to 50 pounds.
  • The employee may be required to occasionally stoop, bend or kneel.

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