Wholesale Assistant

London (Central), London (Greater) (GB)
07 Jul 2022
07 Aug 2022
Contract Type
Full Time

Established in 2018, NAMES is a pioneering sales and brand development consultancy built for a new world. Driven by thoughtful product and positioned at the intersection where innovation meets culture, NAMES acts as connector and creative communicator for a growing portfolio of influential and sustainably-focused brands across a range of categories.

The successful candidate will join the NAMES team based in its East London headquarters.

Key duties

  • Providing communication support with wholesale partners in a timely manner
  • Delivering a high level of customer service through e-mail, phone and live-chat
  • Assisting the sales team to input, amend and process sales orders on Salesforce
  • Assisting with maintenance and updates of the Magento wholesale platform, including both front and back end (daily operations, order management, product uploads, web design, visual assets and more)
  • Dealing with sample requests from wholesale partners for orders, e-commerce and general marketing content
  • Research and monitor the market to discover new potential partners
  • Building and maintaining the client network by engaging and fostering relationships
  • Handle general requests from clients such as product information, brand images, products’ images and content, shipping documentations
  • Assisting the sales team with more general administration tasks
  • Sending official communications to clients regarding deliveries, out of stock products, new launches and general day to day information
  • Monitor online stores to make sure our brands are well represented 
  • Contribute ideas to enhance the NAMES website and wholesale platform to improve user experience
  • Assisting with digital marketing, including newsletters and visual assets
  • Store visits and brand trainings


  • Key interest in the luxury retail sector, digital marketing and business operations
  • Computer literate with mac experience
  • Previous experience in a sales or customer support role is a plus
  • Proven ability to handle pressure, multi-task and prioritise work on a daily basis
  • Strong communication skills, customer focus and adaptability to different personality types
  • Strong organisational skills working both independently and as part of a team
  • Proactive mindset and a creative thinker
  • Strong analytical skills
  • Magento experience and languages a plus


  • Dynamic and ambitious environment with the scope to grow into more senior roles

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