Personal Shopping Advisor

3 days left

Clapham Common, London (Greater)
11 Jul 2022
11 Aug 2022
Contract Type
Full Time

Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers. We employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do.

The Role:
We are looking for a high-energy, influential, and sales-driven person to co-host live shopping videos for the hush website, and to represent hush from a personal styling and clientele perspective. This person will be comfortable interacting with and selling to customers, across all channels including video, chat, email, calls, social, and potentially in person.


  • Co-host live shopping videos, manage any queries and develop potential opportunities that arise from these
  • Work with our stylist to discuss the collections, and plan shopping videos that will help hit video sales targets
  • Work with buying and design to understand the stories and inspirations behind the collections
  • Introduce and promote products to increase sales, product awareness and customer engagement through livestream and appointments
  • Kickstart personal styling programme and manage ongoing 1-1 appointments
  • To recognise what clients want and tailor your pitch accordingly
  • Continually engage, develop relationships and keep in touch with our most valuable customers, ‘hush Friends’ Maintain clientelling list for the personal styling service, new product launches and events
  • Be a champion of product knowledge within the Customer Services (CS) team Assist CS with guidelines/training for upselling to customers and handling styling queries that don’t require a full appointment
  • Represent the brand from a personal styling POV and potentially host in-person group events from time-to-time
  • Work with Marketing and Ecomm to continually improve service proposition and communication with ‘hush Friends’
  • Share personal shopping and live stream insights with CS, Ecomm and wider business
  • Develop revenue, AOV and CR KPIs with Senior CS Manager

The Person:

  • Positive, persuasive and engaging personality
  • An enthusiastic and motivated attitude with the willingness to learn
  • Comfortable in front of the camera and flexible with co-hosting or hosting alone
  • Ability to converse off the cuff and maintain authenticity
  • Able to absorb the hush brand and be comfortable as a brand representative
  • Possess presentation, public speaking and marketing skills with a proven ability to drive sales
  • Interacting with the audience actively, being able to reply to real-time customer inquiries, directing the audience to make orders, reduce any purchasing hurdles
  • A passion for customer service and working with people
  • An approach that is results and achievement orientated
  • Great written and verbal communication
  • Strong organisation skills and attention to detail
  • Confident in using various communication channels, including email, phone, text, chat and social


We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

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