Customer Care Specialist

Overview

UNION Los Angeles is looking for a full-time Customer Care Specialist to join our growing team in LA. With over 30 years behind us, UNION continues to bring its customers a curated selection of up-and-coming designers mixed with off-the-beaten-path high-end brands from all over the globe. Working in tandem with our retail and ecom teams, this cross-departmental role will manage a variety of customer needs.  

Key Duties/Responsibilities

• Responsible for all incoming customer inquiries. 
• Answers all emails & phone calls in an effective and timely manner. 
• Troubleshoots and follows up with inquiries to ensure customer satisfaction.
• Collaborates with our fulfillment teams to manage order updates.
• Processes returns/refunds and adjusts inventory accordingly in our ERP system.
  • Maintains organizational workflow for Adjustment Memos related to returns and customer issues. Runs monthly Adjustment Memo reports with data pertaining to losses.
  • Continuously addresses losses specifically pertaining to this department and structures solutions to ongoing issues.

Skills/Experience/Knowledge

• Strong verbal and written communication skills
• Previous experience in a similar customer care or sales role
• Problem solver and well-organized Microsoft Office
• Shopify experience preferred but not required