Customer Care Specialist
- Recruiter
- Union Los Angeles
- Location
- Los Angeles, California
- Salary
- Competitive + Benefits
- Posted
- 12 Jul 2022
- Closes
- 08 Aug 2022
- Function
- Customer Service
- Level
- Coordinator / Executive
- Contract Type
- Permanent
- Hours
- Full Time
Overview
UNION Los Angeles is looking for a full-time Customer Care Specialist to join our growing team in LA. With over 30 years behind us, UNION continues to bring its customers a curated selection of up-and-coming designers mixed with off-the-beaten-path high-end brands from all over the globe. Working in tandem with our retail and ecom teams, this cross-departmental role will manage a variety of customer needs.
Key Duties/Responsibilities
- Responsible for all incoming customer inquiries.
- Answers all emails & phone calls in an effective and timely manner.
- Troubleshoots and follows up with inquiries to ensure customer satisfaction.
- Collaborates with our fulfillment teams to manage order updates.
- Processes returns/refunds and adjusts inventory accordingly in our ERP system.
- Maintains organizational workflow for Adjustment Memos related to returns and customer issues. Runs monthly Adjustment Memo reports with data pertaining to losses.
- Continuously addresses losses specifically pertaining to this department and structures solutions to ongoing issues.
Skills/Experience/Knowledge
- Strong verbal and written communication skills
- Previous experience in a similar customer care or sales role
- Problem solver and well-organized Microsoft Office
- Shopify experience preferred but not required