Ecommerce Manager

Location
Los Angeles, California
Salary
Competitive + Benefits
Posted
12 Jul 2022
Closes
11 Aug 2022
Function
Ecommerce
Level
Manager
Contract Type
Permanent
Hours
Full Time

Overview

UNION Los Angeles is looking for a full-time E-commerce Manager. Based in Los Angeles, this role will look after the day-to-day operations of the unionlosangeles.com platform.

Key Duties/Responsibilities

  • Oversee orders in Shopify and liaise with the shipping department head to optimize fulfillment.
  • Monitor and resolve any order processing issues.
  • Analyze and report on e-commerce performance metrics; develop and adhere to KPIs.
  • Contribute to and implement web merchandising strategy (including product placement, search results, navigation, recommendations, collection setup, and content placement).
  • Responsible for scheduling and managing online product launches and raffles.
  • Write and edit product copy (bearing in mind SEO best practices).
  • Monitor and optimize conversion rate and average order value to hit daily targets.
  • Work with ecommerce, marketing, and CS teams to identify UX improvement opportunities.
  • Set standards and systems for new product updates and content creation.
  • Work with other departments to maintain clean product catalog tags and collections.
  • Conduct full site audits, ensuring all current stock is displayed online correctly.
  • Provide support in email marketing, SEO, keyword research, and paid social media.
  • Work with other departments to develop and maintain a marketing calendar addressing launches, inventory availability, key sales events, and seasonal lulls.
  • Leverages web analytics to understand the performance of and customer interaction with site content, such as categories, featured placements (including promotions/sales) and general online shopping experiences to identify business opportunities and risks.
  • Manage day-to-day operations of the loyalty program.
  • Assesses the competitive landscape by examining merchandising strategies of key competitors to understand emerging online trends and recommend improvements accordingly.

Skills/Experience/Knowledge

  • 2-3 years in a similar role.
  • Shopify
  • Microsoft Office Suite (Excel)
  • Google Analytics
  • Meticulous attention to detail and ability to follow-up on tasks without reminders.
  • Strong eye for curating product assortments that are visually compelling and on-trend.
  • Prior experience in menswear or knowledge of consumer and market trends is highly preferred.
  • Excellent proofreading and grammar skills.