Customer Service Specialist - fixed term

Stabio, Ticino, Switzerland
13 Jul 2022
09 Sep 2022
Full Time
Why Join Us

The Ermenegildo Zegna Group is one of Italy's most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. We're as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Your Opportunity

As Customer Service Specialist you will be part of our team to be the point of contact in a B2B environment.
You have a caring attitude, understand customer centricity and the ability to translate customers needs into effective solutions.
12 months fixed-rerm role.

How Will You Contribute

You will manage, under the supervision of a coordinator, the following activities:
  • Customers orders portfolio management
  • Orders Entry
  • Work with internal partner functions (Logistics/Credit/..) to deliver solutions to customers problems
  • Orders portfolio fulfillment
  • Customer data management
  • Communication to customers
Who You Are
You are either an accomplished professional or at the start of your career, either way you are a good team player willing to growth in a dynamic environment.

You have:
  • Bachelor's Degree in Languages, Economics
  • Excellent English and Italian
  • Excellent written and verbal communication skills
  • Ability to work under pressure
  • Problem solving and focus on results
  • Ability to interact with business functions and customers
  • Excellent organizational and technical skills

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