Title: Ecommerce Logistics Coordinator
Reports to: Logistics Associate
The Ecommerce Logistics Coordinator is responsible for ensuring that Ecommerce customer service concerns are addressed in a timely manner and are communicated back to the customer or Customer Service staff. This position supports both Ecommerce Customer Service and the Logistics Teams. There will be daily communication with our warehouse, internal teams, customers, and UPS.
- Monitoring the flow of orders from our website to our warehouse, reaching out to customers if addresses are entered improperly and fixing the data for proper import to warehouse management system Working with Logistics Associate on investigating out-of-stock orders Ensuring warehouse is processing orders in a timely manner Processing order cancellation request Processing lost/missing package claims with UPS Processing replacement orders for customs Investigating customer returns and assisting with occasional manual returns
- Must be extremely organized and detail oriented Strong communication and interpersonal skills 1+ years Customer Service or Logistics experience, fashion industry preferred Ability to work in a small, fast paced environment Proficient in MS Office Must be comfortable working across multiple communication channels: Email, Chat, Slack Shopify/Returnly/RLM/WMS experience a bonus – candidate must be comfortable learning new software
About Mara Hoffman:
Mara Hoffman founded her label in 2000 after graduating from Parsons School of Design in New York City. Fifteen years later, the brand committed itself to implementing more sustainable and responsible practices. In an effort to foster mindful consumption habits, the brand maintains an open conversation about its approach and encourages consumers to reevaluate the relationship society has with clothing. The company continues to focus on sustainable materials, processes, and production in order to improve and extend each garment’s life. Supporting and partnering with organizations that further social, racial and economic justice is also intrinsic to the company's framework. President and Creative Director, Mara Hoffman, presents collections with a devotion to color, each inspired by and in celebration of women.
Mara Hoffman, Inc. is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. We are committed to having a diverse and broadly trained staff, and welcome and encourage individuals from all communities to apply.