CRM Manager Germany (All Genders)

Recruiter
Zalando
Location
Berlin
Posted
14 Jul 2022
Closes
18 Sep 2022
Ref
4403967
Function
Marketing
Level
Manager
THE ROLE & THE TEAM
As CRM Manager/Direct Marketing Manager for Germany, you will position Zalando as the starting point for fashion by managing the CRM communication with the local customer base within the fashion store. You will be responsible for the e-mails and push notifications and driving the optimization for the German customer.

You will be part of the Customer Inbox team in our Traffic Platform organisation, who inspires, informs, and engages consumers and enables Zalando teams to reach out via personalized direct communication (email and push).

INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED
'Always put yourself in our customer's shoes' / 'Fly high and dive deep'
  • Plan, prepare, and assure quality of all commercial newsletters and push notifications for Germany
  • Convert local communication and trading strategy into a direct communication plan for the country. Closely work with all relevant stakeholders, such as the local Marketing and Retail team, to create direct communication plans for all locally created campaigns
  • Monitor and analyze performance of commercial communication, derive local insights and define improvements based on KPIs. Develop and innovate our communication using A/B tests, experiments and explore opportunities with our tooling
  • Identifying, supporting and driving cross-functional CRM-related projects with more senior team members and stakeholders in the organization. Drive decision-making based on customer data and optimizing the customer experience towards the targeted behavior as well as initiating global projects for the channel
  • Closely monitor competitors direct marketing activities/industry standards and identify opportunities and risks
WE'D LOVE TO MEET YOU IF
'Act like an owner'/ 'Solve something that matters'
  • You have a degree in Business, Marketing or equivalent, along with 2+ years of work experience in the field. A marketing background in a fashion-related or e-commerce environment is a plus.
  • You have strong communication skills and fluent in German
  • You are motivated by collaborating with multiple stakeholders. Able to work in an independent and structured manner, whilst remaining flexible and a good team player.
  • You have a strong commercial and analytical mindset with proven years of experience.
ZALANDO BENEFITS
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

Wellbeing
  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility
  • Flexible working hours
  • Relocation assistance available - subject to prior agreement
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

Financial
  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

Family
  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

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