Senior Product Safety Manager (all genders)

14 Jul 2022
08 Sep 2022
As a Senior Product Safety Manager, you ensure that Zalando’s customers are not just delighted by their purchases, but that they can trust that the products they purchase are both compliant and of high quality. Together with your team you are responsible for improving and implementing product quality assurance and product safety standards in line with the latest updates and best practices from the wider industry. It will be your goal to mitigate the risk of items arriving to our customers by optimising the existing control processes.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
  • Strong expertise (at least 5+ years experience) in product quality and product safety within the fashion (apparel and footwear) and fashion adjacent industries (toys, sports, beauty, electronics)
  • Awareness of compliance systems (ISO,QMS,CE Marks) and legislation governing product compliance
  • Awareness of European and National compliance for consumer products- ability to understand and translate these directives into actionable compliance measures
  • Execute a robust compliance programme which includes due diligence measures, compliance checks, documentation review, test report checks, return management
  • Direct link to the commercial business for compliance and quality topics of products. Sharing information, guiding and training
  • Ability to liaise externally with partners onboard to the Zalando compliance system and mitigate any potential risk
  • Strong Data orientation, compiling the right information and analysis to deliver the key message
  • Project management skills to methodically define problems, methodically approach and deliver sustainable solutions
  • Ability to liaise internally and externally with stakeholders to find the most appropriate information/solutions
  • Drive continuous improvement plans within the organisation, internally in team and external
  • Background in both product safety and quality with a passion for process improvement and implementation (manufacturing processes, foundation of product life cycle, testing, EU legislation)
  • Quality testing or product developer in toys, sports, beauty, electronic, footwear or fashion industry is beneficial
  • Strong communicator, ability to train and deliver clear presentations
  • Independent worker, great stakeholder management
  • Six sigma project training is beneficial
  • Chemical testing laboratory background or chemical knowledge is beneficial
  • Proactive, fast learner, problem solver, comfortable working in English
  • Strong data profile
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance available - subject to prior agreement
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents’ forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 48 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

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Please note that all applications must be completed using the online form - we do not accept applications via email.