Customer Care Associate (French & English speaker)
Expiring today
- Recruiter
- APM Monaco
- Location
- Monaco (MC)
- Posted
- 18 Jul 2022
- Closes
- 18 Aug 2022
- Function
- Customer Service
- Level
- Coordinator / Executive
- Contract Type
- Permanent
- Hours
- Full Time
- Office and Home based
- 5-day work per week (shift basis, including evening, weekend and/or public holiday)
- Shift hours (9am-6pm / 10am-7pm / 12pm-9pm* / 3pm-12am* / 4pm-1am*)
- Fresh graduate are also welcome
Responsibilities:
- Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
- Liaise with Logistics, After Sales Service and global boutiques on daily basis
- Follow up the offline store enquiries and complaints
- Other ad-hoc projects assigned by the manager
Requirements:
- Minimum 1 year relevant experiences in customer service/ luxury retail field
- Proficient with MS Office
- Native French and fluent English. Any other language will be a bonus.
- Able to work independently with minimal supervision
- Strong sales-oriented mindset
- Proactive, patient and committed
- Great communication and interpersonal skills
- Immediately available is highly preferred
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