Customer Care Associate (French & English speaker)

Expiring today

Recruiter
APM Monaco
Location
Monaco (MC)
Posted
18 Jul 2022
Closes
18 Aug 2022
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
  • Office and Home based
  • 5-day work per week (shift basis, including evening, weekend and/or public holiday)
  • Shift hours (9am-6pm / 10am-7pm / 12pm-9pm* / 3pm-12am* / 4pm-1am*)
  • Fresh graduate are also welcome

Responsibilities:

  • Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
  • Liaise with Logistics, After Sales Service and global boutiques on daily basis
  • Follow up the offline store enquiries and complaints
  • Other ad-hoc projects assigned by the manager

Requirements:

  • Minimum 1 year relevant experiences in customer service/ luxury retail field
  • Proficient with MS Office
  • Native French and fluent English. Any other language will be a bonus.
  • Able to work independently with minimal supervision
  • Strong sales-oriented mindset
  • Proactive, patient and committed
  • Great communication and interpersonal skills
  • Immediately available is highly preferred

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