Customer Care Associate (Chinese & English Speaker)

1 day left

Recruiter
APM Monaco
Location
Hong Kong (HK)
Posted
18 Jul 2022
Closes
18 Aug 2022
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

5-day work week; shift basis, around the clock (including evening, overnight, weekend and public holidays) - flexibility to work from home for overnight shift

Responsibilities:

  • Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
  • Liaise with Logistics, After Sales Service and global boutiques on daily basis
  • Follow up the offline store enquiries and complaints 
  • Other ad-hoc projects assigned by the manager 

 Requirements:

  • Minimum 2 years relevant experiences in customer service/ luxury retail field
  • Proficient with MS Office 
  • Good command of English & Putonghua.  French/Italian would be a bonus.
  • Able to work independently with minimal supervision 
  • Strong sales-oriented mindset 
  • Proactive, patient and committed 
  • Great communication and interpersonal skills    
  • Immediately available is highly preferred 

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