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Customer Care Associate (Chinese & English Speaker)

Employer
APM Monaco
Location
Hong Kong (HK)
Closing date
18 Aug 2022

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Function
Customer Service
Level
Coordinator / Executive
Contract Type
Permanent
Hours
Full Time
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Job Details

5-day work week; shift basis, around the clock (including evening, overnight, weekend and public holidays) - flexibility to work from home for overnight shift

Responsibilities:

  • Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
  • Liaise with Logistics, After Sales Service and global boutiques on daily basis
  • Follow up the offline store enquiries and complaints 
  • Other ad-hoc projects assigned by the manager 

 Requirements:

  • Minimum 2 years relevant experiences in customer service/ luxury retail field
  • Proficient with MS Office 
  • Good command of English & Putonghua.  French/Italian would be a bonus.
  • Able to work independently with minimal supervision 
  • Strong sales-oriented mindset 
  • Proactive, patient and committed 
  • Great communication and interpersonal skills    
  • Immediately available is highly preferred 

Don't wait to join APM Monaco! Click on APPLY NOW!

Company

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand combining the chicness of Monaco and South of France lifestyle.

APM is a lot of chic, a lot of fashion and a lot of smile, these three values are our driving force and make up our unique identity.

APM is the chic of Monaco, synonymous with elegance, savoir-vivre, and luxury.

APM is fashion. Inspired by its heritage, street style, and simply, its art. Being hyperaware of trends, every one of our collections reflect what's current in that very moment.

APM is smile. Embodying the lifestyle of the South of France, positive, welcoming, radiant, natural, simple and kind.

APM lives by enjoying now to protect our future. Chic is our DNA, Fashion our industry and Smile our signature.

Since 1982, we apply these three values in all our actions, creation, production, communication, distribution, relationship with our clients and our teams.

Company info
Website
Telephone
9777 5860
Location
17 avenue des Spélugues
Metropole Shopping Monte-Carlo
 Monaco
Monaco
0000
MC
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