Sales Operations Analyst

We are looking for a highly motivated and organized Sales Operations Analyst whose main objectives will be to support the day to day management of Wholesale and outside sales Operations at Lunya, creating a clear process and building an excellent experience for our third party partners and our internal team.

WHAT YOU'LL DO:

• Support the day to day management for our Wholesale Operations business including order entry, planning, allocations, fulfillment, returns, chargebacks, invoicing and reporting
• Manage dropship style setup, and all facets of order management with Wholesale Majors (Nordstrom, Neiman Marcus, etc.) and specialty accounts.
• Manage samples and advertising requests.
• Run reporting to identify and communicate risk to the financial forecast and fulfillment of wholesale orders to upper management and cross functional teams
• Provide in-month visibility on what is ready to ship, expected date of shipment, and what shipped by account and create quarterly order fulfillment plan based on production in-dates, communicating expectations and risks to team leads
• Work cross functionally with Wholesale Sales team, Merchandising and planning, and Warehouse management on order discrepancies, backorders, and/or shipping anomalies
• Have an understanding of different EDI / vendor platforms to gain shipping approvals, send packing lists, ASNs, invoices, etc. and other processes as required by customers
• Lead weekly meeting with Sales team to review open order bookings for financial forecast, reviews ETA for risk, and provides recap to Sales and management.
• Be the expert on customer-vendor requirements, reviewing and managing any updates, including VAS requirements and/or waivers, and field them with the appropriate internal and external parties
• Partner with warehouse operations to communicate 3PL priorities and/or updates to shipping requirements
• Research and reduce customer chargebacks by identifying root-cause.
• Ensure orders are appropriately prioritized and fulfilled daily
• Understand customs requirements for international orders such as duties and Tax collection, proforma and commercial invoices, etc.

WHAT YOU'LL NEED:

• College graduate preferred; 2-3 year experience in wholesale operations, allocation, or logistics
• Excellent interpersonal, communication skills, team player mindset
• Analytical prowess, easily able to structure and digest data to identify areas of opportunity and risk
• Ability to multitask, juggle numerous projects, competing priorities and tight deadlines simultaneously while maintaining quality
• Strong adaptability, flexibility, resourcefulness and solution oriented. Creative, not afraid to think differently, take risks.
• Ability to exercise independent judgment and make decisions
• Possess entrepreneurial spirit. Push up your sleeve mentality; no job too big or small

Position will also require:

• Capable of creating models in Excel and analyzing data and KPIs
• Experience working in NetSuite // Shopify // NewStore a plus

WHO WE ARE:

At Lunya and Lahgo, we are reimagining meaningful leisures from what they wear to the experiences they have. Our team is smart, creative, passionate, and entrepreneurial-minded, who meet the same superior standards we set for our products. We’re a young company so nothing is above or below you. Our company culture is special and unique – you’ll dig it, we promise.