Quality Control Admin Specialist

Location
New York
Posted
19 Jul 2022
Closes
09 Aug 2022
Ref
4413383
Function
Marketing
Level
Manager
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 650 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

Vestiaire Collective is looking for a QC Admin Specialist to join our Operations team in the US

About the role

Reporting to the Quality Control & Authentication Team Leader based in our US Office. The QC Admin Specialist is in charge of all admin tasks associated with the quality control pipeline. He/she will be responsible for intaking and process returns according to our return policy and company standards and relisting the merchandise to our website. The Admin Specialist will also be responsible for maintaining a high level of response rate for all customer inquiries.

What you'll be doing
  • Conduct and maintain appropriate controls & quality inspections and ensure it meets with VC standards & specifications.
  • Be able to evaluate the return situation and take appropriate decision
  • Manage the product inventory and be the guarantor of the targeted lead times
  • Manage product reselling by defining description, condition.
  • Be the linking pin between different VC departments as required (SRM, logistics, Concierge, etc.)
  • Handle & manage anomalies (Zendesk, Jira, etc.)
  • Manage additional projects with minimal supervision

What we are looking for
  • Strong experience with fashion items (clothing, shoes and accessories) quality control, inspection, refurbishment, and/or repairs preferred
  • Passionate about fashion industry, luxury brands and vintage items
  • Curiosity, a methodical approach & extreme attention to detail
  • A strong understanding of luxury fashion
  • A passion for sharing knowledge/expertise & willingness to learn/improve processes where needed
  • Ability to work closely with the customer service and answer's client request
  • Able to work in a fast-paced facility environment
  • Strong organizational and multitasking skills with a positive attitude no matter what the task requires
  • Excellent communication skills and able to effectively convey our brand image. A high standard of written and spoken English is essential.
  • Customer centric and solution oriented
  • Outstanding work ethic and ability to reach daily quota and goals
  • Good computer and data skills

What we offer
  • A meaningful job with an impact on the way people consume fashion and promote sustainability
  • The opportunity to do career defining work in a fast growing global scale up
  • The possibility to work as part of a global diverse team with more than 50 nationalities
  • 2 days to help Project - reinforcing your activist journey and volunteer for an association
  • Significant investment in your learning and growth
  • Competitive compensation and benefits package

Vestiaire Collective is an equal opportunities employer

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