Associate Product Manager, OMS

Neiman Marcus
Irving, Texas, United States
20 Jul 2022
08 Sep 2022

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

The Neiman Marcus Product Management Team is looking for a Associate Product Manager (APM) for the Order Management System (OMS) who is passionate about advocating for the customer, has excellent product instincts, a desire for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.

The APM will be responsible to focus and support the Multi-year Order Management improvement strategy. The position will collaborate with business partners, subject matter experts, engineers and Information Technology partners to review business processes, establish business needs/requirements & stories ensuring delivery of Order Management new features and functionality, as well as identifying future optimizations.

You will work on high level business reviews and development and transformation of the Order Management System. You will be successful by cultivating strong relationships with Technology and Product Managers to act as a leadership team for your product portfolio, while leading product-design teams and your engineering counterparts in problem-solving.

Primary Responsibilities:
  • Contribute to the Order Management and Payment Processing strategies and roadmap including ROI, feature/function definition, experience design, and KPI's.
  • Participate in business sessions and assist to create output including Business requirements, Business use cases, technical specifications, Gap Analysis and Business Process flows
  • Partner with Operations and Support teams to support, triage and prioritize critical product issues
  • Build relationships with key internal stakeholders critical to the delivery of the product portfolio. Assist to prioritize portfolio investment to maximize benefit/return to customers/company based on NMG strategy
  • Partner with Product Teams to collaborate on cross functional implementations
  • Support operational readiness tasks by performing product demos, overviews & presenting training materials
  • Proactively identify issues and partnering with Operations/Support and peer teams to provide timely resolutions
  • Collaborate with internal partners to help solve customer and business problems and to drive for new innovations in products and services that best meet business needs and strategy
  • Support successful operational readiness, adoption and usage for Order Management System and Payment Processing Improvements

  • Experience in Order Management Systems and ideally Payment Processing/Settlement
  • Experience with Manhattan Order Management System (MAO) is optimal, but not required
  • 3+ Years of experience in Product, Customer Experience, User Experience Design, and/or Software delivery
    • Bachelor's degree from a reputable institution, or equivalent work experience
  • Passion for working in a fast Retail commerce environment is a must!
  • Superior relationship building with cross-functional teams to deliver results through excellent partnership, communication and negotiating skills
  • Organized with the ability to multi-task and prioritize tasks to deliver expected results on time
  • Must have extremely strong interpersonal skills and the ability to maintain and develop internal and external relationships; collaborating across multiple business and technology functions, relationship building, and consensus building are essential
  • Self-motivated and results oriented individual able to work independently and work collaboratively with a team
  • Excellent communication skills with the ability to interact with all levels of the organization, and communicate with technical and non-technical audience
  • Proven ability to collaborate and coordinate teams on key initiatives and work cross-functionally in a highly collaborative environment.

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