Associate Digital Producer

Old Navy
San Francisco, California, United States
21 Jul 2022
11 Aug 2022
About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

We're looking for an Associate Digital Producer, focusing on promotional marketing and supporting the marketing content pipeline. In this role, you'll be a key member of the Production team, supporting the promotional marketing content needs of the website. You'll be an expert in the promotional marketing calendar and project pipeline, owning project schedules and tracking to successful launch of marketing collateral across email, desktop and mobile channels. You will also be managing a substantial volume of executional tasks within a fast-paced environment. This Associate will work within a high-visibility space, with flawless execution always at top of mind.

What You'll Do

  • Understand business goals and requirements for all website and email projects.
  • Create detailed implementation schedules for each project and validate/communicate out with needed project resources.
  • Ensure graphic assets are delivered for content development accurately and to spec.
  • Clear and effective communication of project requirements across stakeholders and functions.
  • Coordinate project activities from various business partners including Merchandising, Marketing, Program Management, Web Development, and 3rd party vendors.
  • Facilitate content personalization and A/B testing across email and website channels.
  • Ensure project is launched on time and meets initial project requirements.
  • Conduct regular and thorough Quality Assurance (QA) work to drive the review and final sign-off of website and email content.
  • Develop clear build specifications for web content developers.
  • Assess and communicate project or technical issues, escalating to Producer and above when necessary.
  • Respond quickly to change in scope or project schedule, communicate to management any impacts to the project and the overall website.
  • Act as first line of support for cross-functional teams within when website and tool production issues occur. Work with Tech Operations and Product Management to facilitate resolution and communicate updates to brand teams.
  • Proactively seeks out opportunities to learn more about brand business processes and systems. Uses knowledge to suggest new ideas and change to improve overall efficiency of processes.

Who You Are

  • 1-3 years of experience in e-commerce, online marketing, interactive production and/or project management.
  • Excellent organizational and prioritization skills, with some project management experience. Ability to keep track of multiple projects and progress of others on team.
  • High degree of initiative and resourcefulness.
  • Exceptional detail-orientation, with previous experience in traffic or project management.
  • Ability to balance team expectations and priorities.
  • Experience with content management systems and a working knowledge of how web content is created and deployed.
  • Bachelor's degree or equivalent work experience

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US Candidates - Non NYCPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.US Candidates - NYCBeginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).