Training Manager

JOB PURPOSE

Contribute and support the design, implementation, delivery, and evaluation of L&D and Training Programs to improve individual, team, organizational performance and motivation with special focus for Stores Staff, for the Group's Brand

RESPONSIBILITIES

• Assess Training needs and L&D needs for Stores and Head Office, based on individual needs and organizational/functional ones
• Creates customizes and implements Store Training programs leveraging multiple ways of delivery (in person training, gaming platforms, digital apps, LMS platform, etc).
  More specifically:
  1) Trains the team ensuring the right implementation of the Client Journey (Human Touch, Brand DNA, Clienteling, etc.)
  2) Trains the store staff in order to ensure the delivery of a customer experience in line with the global/brand strategy
  3) Supports local merchandisers in product training delivery
  4) Manages the Store roles induction
• Creates, customizes and implements every learning strategies according to Company guidelines and local needs, for Stores and Head office develops resources and coursework material, including on-boarding, managerial, behavioral and technical contents 
• Spends most of time on the shop floor, supports the stores’ staff through on-the-floor observation, providing feedback, providing exercises and role plays, practices, etc.
• Collaborate with various departments to measure the success of the training initiatives and determine the value to the overall objectives
• Supports training strategies within the local market with a focus on improving KPI’s (e.g. NPS)  and ensuring a consistent client experience
• Provides continuous feedback to Line Manager and Store Management on the progress of the team and individual members
• Design solutions, both in-house and with expert third parties
• Deliver trainings including on-boarding, managerial, behavioral and technical contents 
• Support the delivery of the Annual Performance Management Program 
• Prepare developmental initiatives to support internal growths, career paths according to the Performance Management results
• Works effectively with LMS Digital Platform
• Contribute to the budget process and to estimate commitments and costs
• Maintain a good relationship with internal and external clients, as well as conduct market research on new technologies and methodologies practiced 

KNOWLEDGE AND SKILLS

Bachelor’s degree, preferably in Psychology, Adult Learning Education, Science of Education, Management and Organization Development of Human Resources, Economy with Org. Dev Hr specialization, etc

Experience required: 4-7 years minimum of related work experience in client service Retail field for Training Manager

Highly developed interpersonal communication and presentation skills

Expert in adult education learning

Experience planning and managing both small and large-scale training events

Additional experience in a client-facing role at a retail setting is desirable

Experience in project management and budgeting

Luxury retail experience is preferred

Strong technical attitude and digital mindset

Languages: English, other language is mandatory

Client centric attitude, problem solving, flexibility, empathy, energy

Up to 75% travel required throughout the market

Ability to analyze data to manage reports and surveys

Ability to use digital skills on learning pathsHR L&D Director/Sr Mgr/Mgr