Customer Operations Account Specialist - 12month FTC

London, United Kingdom
21 Jul 2022
16 Sep 2022

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


The first point of contact in the supply chain for our wholesale customers, the account specialist is responsible to follow the life cycle of wholesale orders from order entry to delivery as well as wholesale after sales queries.
This role requires frequent communication (written and verbal) with wholesale partners and Burberry internal stakeholders and involves team work and partnership with many teams within the organisation.
You will be working in a fast-paced environment, performing various tasks to support on time and accurate fulfilment of the Burberry products.


Account Management

• Responsible for managing wholesale accounts across several countries in the EMEIA region

• Prepare and edit order confirmations and send to customer

• Raise orders for replenishment and store openings/events

• Participate in creating customer relationship plans, attend customer meetings and manage communication via emails, phone calls

• Process cancellations, credits, debits, returns of faulty and non-faulty goods

• Provide daily activity reports as needed by the business, leadership or account

Hub Teams/Transportation

• Monitor order to shipment flow to ensure timely shipping and coordinate with hub. Work closely with transportation team and manage customer delivery booking in partnership with carriers.

• Prepare shipments according to customers' requirements, export procedures and provide instructions to hubs. Request updates on available goods/QC release etc.

• Arrange and coordinate returns as required.

Credit Management

• Work closely with the accounts receivable team to reconcile invoices/investigate discrepancies/raise proforma invoices / follow up accounts credit release

Order Management

• Participate in communication of shortages, vendor delays and re-timings etc to the region/customers.


  • Very good to advanced Excel skills in order to produce reports and interpret large amounts of data
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Understanding of order lifecycle activities
  • Understanding of shipping and credit processes
  • Good knowledge of managing orders in SAP (AFS)
  • Understanding of logistic and warehouse operations
  • Previous experience working with international customers
  • Understanding of import/export and incoterms
  • Language: Fluency in French would be an advantage


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || SC CENTRAL OPERATIONS || CUSTOMER OPERATIONS || n/a ||

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