Sales Assistant

APPARATUS is a New York-based design studio that explores the relationship of lighting, furniture and objects in immersive environments, threading the historical and the cultural through a modern lens.

RESPONSIBILITIES INCLUDE

• Provide phone support; assist callers with essential questions about the brand and product including brand history, collections, finishes, pricing, lead times.
• Process client payments (credit card, wire and checks) and accurately apply information directly into Salesforce.
• Set up new client accounts by taking and inputting all required information and introducing to relevant Account Manager.
• Generate quotes and invoices as directed by Account Managers.
• Assist Account Managers with follow up on finish sample orders, open quotes and general outreach projects. 
• Pack, ship and monitor inventory of finish samples.
• Execute duties according to daily and weekly checklist and communicate daily with account managers to establish any tasks requiring priority.
• Support Account Managers when out-of-office with basic account and email management.
• Set a high standard of warmth and professionalism in welcoming clients, vendors and colleagues. 
• Share responsibility of gallery visual standards, opening and closing duties – lighting levels, object/furniture placement, drapes, restrooms, stock levels.

SKILLS

• Excellent verbal and written communications skills.
• Detail-orientated with exceptional organizational skills.
• Excellent time-management skills, independent drive and the ability to work under pressure and deliver projects under tight deadlines.
• Strong aesthetic and presentation skills with a keen eye for detail.
• Demonstrate initiative by actively contributing new ideas to client experience and administrative tasks. 
• Solutions-based thinker with a consistently positive attitude.
• Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.

EXPERIENCE

• Prior sales or administrative experience in client-facing roles.
• Proven ability in a high-paced environment that values consistency, efficiency and excellence.
• Understanding of a business that requires a team to execute the common vision, understands the value of the individual and the team.
• Demonstrated ability to communicate clearly and effectively.
• Knowledge and interest in contemporary design.

WORK SCHEDULE

• Full-time showroom hours: Monday–Friday generally 10:00AM–6:00PM.
• Longer hours and weekend availability as needed.

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

• Monthly touch bases
• Annual performance review.

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our New York studio. Must be legally authorized to work in the U.S.