Housing Operations Coordinator

New York, New York, United States
21 Jul 2022
23 Aug 2022
Full Time
Job Description:

Under the supervision of the Assistant Director of Housing Operations, the Housing Operations Coordinator will assist with creating and maintaining processes and projects related to the housing application process, assignments, and billing for academic year and summer housing/conferences. Responsibilities include administrative tasks and operational functions associated with the management of the residence halls such as: openings, closings, room assignments and selection.

Essential Functions:
  • Oversee the management and implementation of all housing programs including academic year housing, break period housing, and summer housing/ conferences.
  • Reconcile student billing accounts, perform data entry, assign rooms through booking, and organize student room requests for a 12-month housing program.
  • Organize and implement room inventory procedure.
  • Plan, promote and implement various processes including application procedures and room selection.
  • Provide information to students, parents and/or other departments within the College on established policies and procedures related to housing operations and occupancy.
  • Communicate effectively with parents and other departments within the college.
  • Assist with the coordination of operations and facilities management, maintenance, and other related programs as needed.
  • Learn and utilize the various technologies and programs used to manage housing and student data appropriately and efficiently.
  • Assist in training personnel in computer programs used by the department.
  • Provide input in resolving technical issues that arise with all software used by the department.
  • Contribute to establishing a workflow to address future improvements to current systems.
  • Support and implement system changes related to housing and operations.
  • Report on statistical data as needed by the department and develop and process reports as assigned.
  • Manage and assist with the evaluation of programs as assigned, making recommendations for development and improvement, and contribute to initiatives to strengthen the growth and enhancements of office initiatives.
  • Assist with the development and compilation of written communication and promotional literature. Coordinate processes from development through printing and distribution.
  • Work collaboratively with operations colleagues and staff throughout the department to ensure effective implementation of policies and procedures.
  • Assist with new department-wide efforts to develop efficient and effective programming approaches to promote services provided by Residential Life.
  • Assist in student staff and professional staff training on a variety of topics, including housing and operations.
  • Serve on departmental committees and participate in special initiatives and projects.
  • Participate in departmental training and development opportunities.
  • Seek professional growth and development and maintain awareness of critical issues and trends within housing operations.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.


Minimum Qualifications:
  • Bachelor's degree in education, student affairs or related field.

Preferred Qualifications:
  • Master's degree in education, student affairs or related field.
  • 2- 4 years of experience working in residence life or related student affairs area at the paraprofessional or professional level. Additional years of experience may be considered in lieu of advanced degree.

Preferred Knowledge, Skills and Abilities:
  • Prior experience in data management and software maintenance preferred.
  • Excellent project management skills and the ability to work independently, adhere to strict timelines, propose and implement effective alternative solutions for difficult issues.
  • Candidate must be proficient in Microsoft Word, PowerPoint, Excel, and Outlook and have knowledgeable of both Windows and Mac operating systems.
  • Ability to work with a diverse and creative student population and a commitment to those values.
  • The successful applicant will be customer service oriented, imaginative and resourceful, and must be able to work independently and as part of a closely-knit team.
  • The candidate must possess effective written and verbal communication skills and communicate effectively with a range of stakeholders.
  • Knowledge of trends and issues in housing operations and involvement in professional associations strongly preferred.
  • Positive attitude and excitement toward work. Ability to take initiative, work independently, and be a strong team member. The ideal candidate must have strong communication skills and be able to exercise sound judgment. A good sense of humor and a desire to laugh often are highly valued.


Read Comprehend- Frequent; Perform Calculations- Occasional; Communicate Orally- Constant; Reason & Analyze- Constant; Write- Frequent


Office; Other- Residence Hall


Sit- Frequent; Stand- Occasional; Bend- Occasional; Walk- Frequent; Climb- N/A; Pull- Occasional; Push- Occasional; Lift

Additional Information:

The Housing Operations Coordinator is an essential personnel position and the following will be required:
  • Office hours; evening and weekend commitments will be required to fulfill duties of the position from time to time.
  • Essential personnel; report to work/remain at work even if classes are canceled, and/or the campus is working on limited operations in an emergency.

Days/Hours: M-F, 9am-5pm, in person; some weekends, work schedule subject to change based on needs of the department.
Direct Reports: One (1); Assistant Residential Coordinator
Hiring Salary: $65,000.00 per year

Full-Time Benefits
Employee Holiday and Work Schedule

Review of applications will begin immediately until the position is filled.

Successful completion of a background check is required for appointment to this position once an offer has been made.

Application Instructions:

In order to be considered for this position, you must apply online and attach the following documents; http://fitnyc.interviewexchange.com:
  • Resume
  • Cover letter
  • A list of three references with telephone numbers and email addresses

Returning Applicants- Login to your FITNYC Careers Account to check your completed application.

Please note that due to the high volume of applications we receive, we are unable to contact each applicant individually regarding his or her application status.

For more information about FIT, please visit FIT's website at: http://www.fitnyc.edu.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

EEO/ Affirmative Action Statement

FIT is firmly committed to creating an environment that will attract and retain people of diverse racial and cultural backgrounds. By providing a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability, the FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether based on race, color, national origin, sex, gender, gender identity, religion, ethnic background, age, disability, marital status, sexual orientation, military service status, genetic information, pregnancy, familial status, citizenship status (except as required to comply with law), or any other criterion prohibited by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from minorities, women, veterans, and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Affirmative Action Officer/Title IX Coordinator, 212.217.3360, titleix@fitnyc.edu.

The Fashion Institute of Technology is an Equal Opportunity/Affirmative Action Employer and is strongly and actively committed to diversity within the community.

About Fashion Institute of Technology:

The Fashion Institute of Technology (FIT), part of the State University of New York and an internationally renowned college of art, design, business and technology with a strong emphasis on liberal arts, invites applications for a Housing Operations Coordinator in the Residential Life Department. FIT Residential Life houses approximately 2,300 undergraduate students living within 4 residence halls comprised of traditional and apartment style housing.

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