Stylist - Store

Description of the Role:

• Full-time position reporting into the Store Manager.
• Holding one on one customer appointments in store through personal styling sessions and customer drop-ins. Styling the collection with clients (great brand and product knowledge).
• Overseeing the alteration process with clients.
• Capturing customer preferences, follow ups and information via CRM system.
• Build up a personal client base and be proactive about ways to build recognition of The Fold.
• Involvement in brand events.
• Stock management and understanding of our processes.
• Work alongside the styling team to deliver sales targets.
• Maintaining high retail standards on the shop floor (keeping the shop floor tidy throughout the day, steaming stock, VM refreshes).

The Expected Approach:

• This is an incredibly varied role, that will allow the candidate to work as part of a fast growing, tight-knit fashion brand.
• A “can-do” attitude and willingness to roll up your sleeves is required!
• We offer late night appointments, so the expectation to be flexible with evenings and Saturdays is crucial.

Taking on the role you will be:

• Have relevant retail experience working in a store, boutique, styling or a similar environment.
• Be familiar with high-end sales processes, behaviours, and brands.
• Be passionate about styling and building customer relationships.
• Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team.
• Have a basic understanding of KPIs within a retail environment.
• Be motivated within the showroom team and be prepared to oversee many different tasks within this role.
• Understanding the importance of styling as well as the behind-the-scenes/administrative aspects of the role.
• Experience with alterations is beneficial but not required.
• Be able to handle customer service issues and challenges in a professional, calm manner and think on their feet to resolve issues.
• Be confident to reach out to new clients in person and on the phone.
• Be driven to exceed targets and be focused on optimising sales opportunities with an eye on growing the brand through each incremental relationship and sales.
• Be extremely passionate about The Fold, and act as an ambassador for the brand at every opportunity.