Stylist - Store

The Fold
25 Jul 2022
25 Aug 2022
Contract Type
Full Time

Description of the Role:

  • Full-time position reporting into the Store Manager.
  • Holding one on one customer appointments in store through personal styling sessions and customer drop-ins. Styling the collection with clients (great brand and product knowledge).
  • Overseeing the alteration process with clients.
  • Capturing customer preferences, follow ups and information via CRM system.
  • Build up a personal client base and be proactive about ways to build recognition of The Fold.
  • Involvement in brand events.
  • Stock management and understanding of our processes.
  • Work alongside the styling team to deliver sales targets.
  • Maintaining high retail standards on the shop floor (keeping the shop floor tidy throughout the day, steaming stock, VM refreshes).

The Expected Approach:

  • This is an incredibly varied role, that will allow the candidate to work as part of a fast growing, tight-knit fashion brand.
  • A “can-do” attitude and willingness to roll up your sleeves is required!
  • We offer late night appointments, so the expectation to be flexible with evenings and Saturdays is crucial.

Taking on the role you will be:

  • Have relevant retail experience working in a store, boutique, styling or a similar environment.
  • Be familiar with high-end sales processes, behaviours, and brands.
  • Be passionate about styling and building customer relationships.
  • Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team.
  • Have a basic understanding of KPIs within a retail environment.
  • Be motivated within the showroom team and be prepared to oversee many different tasks within this role.
  • Understanding the importance of styling as well as the behind-the-scenes/administrative aspects of the role.
  • Experience with alterations is beneficial but not required.
  • Be able to handle customer service issues and challenges in a professional, calm manner and think on their feet to resolve issues.
  • Be confident to reach out to new clients in person and on the phone.
  • Be driven to exceed targets and be focused on optimising sales opportunities with an eye on growing the brand through each incremental relationship and sales.
  • Be extremely passionate about The Fold, and act as an ambassador for the brand at every opportunity.

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