Store Manager

Calvin Klein
Firenze, Italy
26 Jul 2022
12 Sep 2022
Full Time
PVH has evolved from its 1881 roots to become a diversified global company with over $9 billion in revenues through a combination of strategic acquisitions and by successfully growing our brands globally across the Wholesale, Retail, E-commerce and Licensing channels.

PVH Corporation made several acquisitions over a decade that has redefined the identity, performance and long-term growth potential of the Company. Through these transformative acquisitions, we have secured our position as one of the largest branded lifestyle apparel companies in the world, with a diversified portfolio of iconic lifestyle apparel brands, led by Tommy Hilfiger and Calvin Klein. Together, these two brands represent over 75% of our worldwide business and are expected to continue to drive future revenue and profitability growth.

As a much larger organization, we continue to operate under our core business principles, which value leaders who hold the highest ethical standards, while also driving results across the business. At PVH, we take great pride in our passion, integrity, individuality, partnership and accountability, and we believe that these attributes will serve as key competitive advantages.

Our people are our greatest asset, we believe that investing in our talent will allow us to continue to grow our business


Ensure store performance and continuous improvement of the customer experience through optimal management of Deputies, in-store resources, territory relations, cascading and follow-up processes and projects


Customer Experience and Territory Management
  • Acts as a role model with respect to the Customer Experience of the store. Ensures that the CX is properly known and acted by Sales staff and identify with the relevant Deputy any corrective actions in terms of feedback, training, coaching
  • Cultivates and develops collaborative relationships with neighboring businesses to promote or join common go-to-market initiatives and regularly conduct competitor's analysis and benchmark
  • Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
  • Is responsible for the professional development of all store personnel
  • Defines together with Deputies, and transfers to the Area Manager, the training needs of Store staff
  • Manages performance evaluation processes and proposes development plans for all Store staff
  • Manages the recruiting process for point of sale figures
  • Qualifies the Area Manager on FTE and role requirements
  • Oversees workforce planning managed by Deputy

Operational Excellence
  • Through monthly, weekly and daily coordination mechanisms with Deputies, manages store priorities, considering retail calendar, projects and process cascading. Transfers any re-planning needs to the Area Manager
  • Ensures proper cascading of processes and information, also making sure to collect bottom up feedback and transfer it to the Area Manage
  • Implements best practices received from the experience of other stores
  • Stimulates and facilitates the generation of innovation and/or improvement proposals from Store staff

Sales and KPI
  • From the data provided by the Business Analyst, analyze the business performance of the store and identify any actions to be activated

  • At least 5 years' experience within the retail industry with a managerial role
  • Good organization and collaboration skills and abilities
  • Highly detail oriented and organized in work
  • High level in oral as well as written English communication

  • Acompanyculturethatfostersdevelopment,offering trainingand learning opportunities through our very own PVH University
  • An international environment which respects diversity, equality,and individuality
  • Asuper modern approach to Fashion, Omnichannel, we are pioneering the industry
  • An hybrid-workingprogramthatempowersourassociates to workfrom everywhere (where applicable)
  • An yearly welfare program, iOS devices, superb Application to enhance collaboration
  • A best in class People's Place inside the Milan Office
  • A fantastic environment where you can fail fast and learn fast

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