Lead, Operations and Fulfillment - Tampa Bay

Recruiter
Neiman Marcus
Location
Tampa, Florida, United States
Posted
26 Jul 2022
Closes
09 Sep 2022
Ref
22279
Level
Manager
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary Statement:

The Lead for Retail Performance and Store Operations supports the Sales Support Manager or RP&SO Senior Manager by overseeing all aspects of the shipping and receiving of merchandise including supporting and processing store directed online order requests. This role manages resources and operational processes effectively and efficiently to support sales and maximize store profitability. The Receiving Lead may also act as a Manager on Duty and assist in leading the store's daily operations as needed.

Responsibilities & Duties
  • Executes and provides prioritization of tasks for daily store operations and support functions:
    • Inbound merchandise / supply receiving
    • Outbound merchandise movement
    • Inventory control
    • Supports online sales activity via accurate and timely order fulfillment
    • Supports merchandise price changes
  • Communicates with appropriate division regarding shipment delays and errors
  • Works closely with Store Management and Associates to fulfill customer orders and transfers in a timely manner
  • Supports the onboarding process for new Associates and delivers technical training in areas of expertise
  • Objectively assesses Associate performance and provides upward feedback to management to address development opportunities
  • Fosters a positive work environment by delivering recognition
  • Fields calls from customer service on order changes including address changes, cancellations, and customer issues
  • Serves as a liaison between the online fulfillment center and store operations
  • Follows all safety procedures on the dock and in all other work areas

Qualifications
  • 1-3 years of relevant experience, luxury retail fashion experience preferred
  • High School Diploma, 4-year degree preferred
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Motivated and results driven
  • "Win together" mentality
  • Ability to work autonomously
  • Excellent customer service skills
  • Ability to perform basic math computations
  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People
  • Works well with others, listens effectively, adapts to various working styles, and shares necessary information
  • Promotes and provides a collaborative environment for Associates
  • Supports coworkers in learning and developing job-related skills
  • Partners with People Managers to offer observations on performance of coworkers and identify opportunities for growth
  • Takes ownership of internal and external customer problems and resolves them quickly

Passion for Business
  • Applies knowledge of internal and external customers and / or market to develop business
  • Prioritizes tasks and uses effective time management practices to meet established team deadlines
  • Understands how team's work contributes to general department and company goals
  • Contributes to and partners with coworkers on accurate and organized completion of work
  • Supports coordination of team tasks and activities as needed
  • Models perseverance and resilience in a fast-paced, changing environment

Passion for Personal Growth
  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one

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This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.