Manager, Diamond Acquisition

Recruiter
Tiffany & Co.
Location
New York, New York, United States
Posted
27 Jul 2022
Closes
17 Sep 2022
Ref
54627
Function
Marketing
Level
Manager
Hours
Full Time
The Manager is responsible for sourcing Tiffany & Co.'s melee & serialized polished diamond requirements (all sizes and shapes), stones requested for Product Development (PD) initiatives, Custom Design (CD) inquiries, Tiffany Service Center/Customer Owned merchandise (TSC/COM) repairs and Engagement/ Merchandising special requests through our 3 rd party supply partners as well as the Direct Purchase Program. Additionally, the Manager is responsible for maintaining effective 3 rd party supplier relations through various communications; managing, training, and supporting all staff members to develop their abilities, increase job satisfaction and achieve their full potential; partnering with coworkers to research potential selling avenues and pricing for non-Tiffany quality diamonds.

GENERAL RESPONSIBILITIES
  • Procuring melee & serialized diamond requirements; liaise with Planning team for monthly needs; obtain supplier excess lists
  • Track all statement purchases, primarily 3-6 carat colorless and fancy yellow diamonds.
  • Interface with various departments throughout the Organization; including, but not limited to the entire Merchandising team, the DPC, Accounts Payable, Risk Management, Planning & Operations, and Internal Audit in order to provide relevant information and updates to all inquiries as warranted.
  • Create, track, analyze, and provide vendor performance reports to Director partnering with the DPC to gather 3 rd party information
  • Review and confirm data integrity for signoffs, new item number set-up, etc.
  • Assess late orders to determine appropriate actions: cancel or re-allocate as warranted.
  • Partner with Diamond Division Planning Manager to understand the Material Replenishment Plan (MRP) for serialized diamonds; review MRP messages.
  • Support all aspects of custom design client requests.
  • Locate stones requested for Product Development (PD) initiatives, Tiffany Service Center/Customer Owned merchandise (TSC/COM) repairs and Engagement/ Merchandising special requests.

COMMUNICATION MANAGEMENT - To ensure that the highest degree of customer service is provided to Tiffany & Co. entities worldwide. Including, but not limited to:
  • Primary contact for the company on all diamond related questions and inquiries, ensuring that the highest degree of customer service is provided to Tiffany & Co. entities worldwide; effective and timely communication occurs between the buying office and other departments in the organization.
  • Attend Merchandising meetings as needed.
  • Provide stone procurement updates to PD and the JMS for one-of-a kind product.
  • Update various departments on current market conditions, price fluctuations and industry trends.
  • Regularly partner with Director in the review and update of 3 rd party supplier pricing to ensure current market prices are being paid based on fluctuations in the diamond market .
  • Relationship management of 3 rd party suppliers including, but not limited to: ensuring diamond availability; on-time delivery of stones; quality of stones that are provided (melee & serialized) adheres to Tiffany & Co.'s strict parameter guidelines; tracking RTV rates by supplier; ensuring that suppliers adhere to Tiffany & Co.'s highest degree of business ethics.
  • Provide support for all questions/concerns presented by the suppliers.
  • Responsible for communicating any necessary changes that affect the way in which we do business with the suppliers.
  • Establishing new supplier contacts for the company.

GEMOLOGICAL/NON-TIFFANY QUALITY (NTQ) DIAMOND SALES
  • Partner with Director and Laurelton Antwerp to proactively research viable options to sell NTQ stones; investigate possibilities for strategic selling partnerships.
  • Track market pricing and provide inputs for updating NTQ sales prices.
  • Provide gemological, operational, and systematic support to the Laurelton Diamonds entity. Including, but not limited to); Monitoring NTQ diamond receipts; Manage the memo and sales process; Evaluate offers and make recommendations as to whether to accept, negotiate or seek other potential buyers; Identify and facilitate process improvements.
  • Preliminary diamond grading of all stones taken in for special orders for customer viewing.
  • Source stones and present layouts for new statement renderings, as requested by Product Development coordinating with the DPC, Laurelton Antwerp and 3 rd party suppliers
  • Assist in the annual inventory process.

STAFFING
  • Supervise and develop staff to perform at peak efficiency.
  • Meet with staff to keep abreast of projects and supplier information, as necessary.
  • Ensure a safe working environment for all staff .
  • Provide subject matter expertise to support managing and training the Purchasing Associate and/or other department co-workers.
  • Provide coaching and development to department staff members through the Performance Management Process (PMP)
  • Ensure that all members of the Diamond Buying office maintain Tiffany & Company's high degree of business ethics and Business Conduct Statement.

REQUIRED QUALIFICATIONS
  • Bachelor's degree
  • Graduate Gemologist Diploma
  • Minimum of 5 years diamond buying experience
  • Diamond grading experience
  • Ability to work as part of a team or independently
  • Advanced computer skills (Microsoft Office Excel, Word, PowerPoint), Excellent analytical, organizational, communication, follow-up, and problem-solving skills
  • Demonstrated negotiating skills for dealing with outside suppliers
  • Supervisory experience or leadership role managing performance, coaching, and training staff
  • Ability to adapt to changing priorities
  • Strong written, verbal, and interpersonal skills
  • Demonstrated ability to work in detail with accuracy
  • Responsible, cooperative, flexible, strong sense of urgency, self-directed
  • Ability to travel domestically and internationally as needed by the business
  • Basic understanding of material requirements planning (MRP)

PREFERRED QUALIFICATIONS
  • Working knowledge of JD Edwards

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