Nili Lotan is seeking Operations Coordinator/Manager servicing our wholesale and retail partners. The ideal candidate is motivated self-starter and detail oriented and will work out of our corporate office in NYC. The role will report to Director of Operations and involve cross-functional collaboration with multiple departments within the company.
- Accurately monitor orders with inventory and shipping reports, to achieve target service levels. Answer all wholesale customer inquiries efficiently and in a timely manner through e-mail and phone correspondence. Collaborate with Accounts Payable team and Factor to ensure that accounts are approved in timely manner and in good standing to streamline entire order process. Investigate and challenge any Logistics chargeback by customer. Inventory allocation and Item Fulfillment creation for EDI key accounts Management of EDI mailbox, cross checking all inbound and outbound docs (850, 856, 810) with ERP. Manage and maintain product catalog (GXS) for retailers to place orders via EDI. Process inbound production and generate ASN to 3PL Monitoring of Item Fulfillments and communicating with warehouse on needs for routing and compliance; ensuring we are adhering to customer start/cancel dates. Responsible for shipment routing for NAP, Matches and other international accounts as needed Manage data integrity through monitoring of: ERP errors, EDI errors, inventory discrepancies, and style changes Inventory transfers and adjustments across multiple departments as needed. Returns and credits processing in RLM New account set up within RLM, customer database maintenance Implement solutions to improve organizational effectiveness to meet the needs of the business. Other duties may be assigned as needed
What you’ll have:
- RLM experience required Minimum 5 years of relevant experience in Fashion or Luxury industry EDI, 3PL, and Factor experience strongly preferred Strong verbal and written skills Excellent customer service and follow through Strong sense of urgency and attention to detail Goal oriented and ability to work in a fast-paced environment