HR Administrator

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

• HR Operations Coordinators play a key role within the HR Operations Team. Responsible for the completion of employee lifecycle processes and resolution of HR queries triaged by the HR Service Desk Team, HR Operations Coordinators require strong attention to detail, a background in delivering excellent customer service, and a proactive approach to continuous improvement.
• As an HR Operations Coordinator, you will be expected to work at pace utilising your organisational skills to support the business with an accurate and professional HR administration service across the end to end employee lifecycle (including joiners, movers and leavers).
• The HR Operations Coordinator will demonstrate creativity in working with partners across the business to identify and implement solutions to continuously enhance how we operate. The role works in closely with Payroll, HR Business Partners, Reward Operations, and Employee Relations to ensure that a consistent HR service is provided to our colleagues.
  

RESPONSIBILITIES

• Responsible for the majority of employee lifecycle HR administration including contract generation, input of new hire details, contract changes, and leavers
• Resolve HR queries including complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support
• Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with questions related to internal policies and local employment legislation
• Ensure colleague queries and tasks are resolved in timely manner
• Utilises continuous improvement mindset to innovate our working practices to enhance the support provided to the business
• Respond positively to escalations to ensure excellent customer service is consistently delivered
• Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience
• Support with simple reward and talent administration during key annual activities
• Support with ad-hoc projects and other duties where required

PERSONAL PROFILE

• Ability to manage own workload against changing priorities
• Excellent customer service skills
• Work well under pressure and with the ability to meet tight deadlines
• Strong attention to detail
• Computer literate - MS Word, Outlook, Excel, MS Teams
• Experience using an HRIS or equivalent (essential)
• Experience working in a HR service delivery role (preferred but not essential)
• Fluent in Italian both written and spoken

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.