This job has expired

People Services Lead - Westchester

Neiman Marcus
White Plains, New York, United States
Closing date
21 Dec 2022

View more

Human Resources

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary Statement: The People Services Lead is responsible for being a business partner and driver for the People Lifecyle in all things Recruiting, Hiring, Associate Relations, Onboarding, Performance Management, and Development. This individual works cross-functionally with both the Store Associates and Leadership Team to advise and counsel. The People Services Lead is responsible for 1-2 stores and owns the day-to-day People Services activities within that store. They will work with People Services Market Leadership to implement new initiatives and ensure consistency across markets.

Culture and Engagement
  • Leads engagement and recognition activities for all store Associates
  • Champions Diversity and Belonging to build an environment where everyone is respected
  • Champions change for store and enterprise-wide initiatives
  • Exercises a high degree of confidentiality with sensitive information

Talent Management & Compliance
  • Supports Store Leadership with identifying performance opportunities, prepares Managers to conduct performance conversations, and follows up throughout the performance process
  • Maintains regular contact with Associates to stay aware of concerns and answer questions in a timely manner
  • Completes Associate issue intake by listening, documenting, and collecting relevant details and escalates as needed
  • Utilizes exceptional interpersonal skills to advise, counsel, and coach Associates
  • Delivers difficult and / or complex messages to Associates and determines the appropriate communication channels for these messages in partnership with Store Leadership
  • Enforces company policies and procedures, facilitating Associate and Manager understanding of them
  • Maintains and utilizes knowledge of local and federal regulations to manage Human Resources policies and procedures

Recruitment and Training
  • Recruits non-exempt candidates for open positions and assists Managers, as well as Candidates, throughout the selection process
  • Pro-actively partners with store leadership and PS Manager to source talent in new and creative ways
  • Prepares and processes new hire documentation and assigns appropriate access for all new hires
  • Plans, schedules and participates in new hire orientation in conjunction with store leadership teams
  • Coordinates and supports the onboarding experience for new employees in partnership with Market Trainer and store leadership
  • Partners with cross-functional teams on training plans, executes, and tracks completion as applicable (i.e. compliance training)

HR Systems and Processes
  • Updates Associate information (e.g., status changes, timekeeping, etc) in People Service systems
  • Maintains accurate people data for expense allocations and reporting purposes
  • Conducts audits to ensure store compliance with all federal, state and local requirements, including employment eligibility (I-9), people-related file maintenance, and required training
  • Generates reports as needed or requested
  • Maintains awareness of payroll and expense budget frequently

Total Rewards
  • Responds to employee benefits questions and leads the annual benefits renewal and open enrollment process, as applicable
  • Administers FMLA, ADA, Leave of Absence, and other local and federal regulations

  • 1-3 years of relevant People Services experience
  • Basic understanding of key local and federal employment laws
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Excellent interpersonal skills with ability to effectively and tactfully resolve conflict
  • Motivated and results-driven
  • "Win together" mentality
  • HR systems experience a plus
  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays


Passion for People
  • Fosters a collaborative environment for Associates
  • Builds and leverages relationships across the organization to get things done
  • Resolves and addresses conflict in a timely manner
  • Participates in and / or supports Manager with cascading communications to team
  • Supports team in learning and developing job-related skills, using technology, and building personal goals
  • Inspires and motivates team to achieve performance goals
  • Takes ownership of internal and external customer problems and resolves them quickly
  • Speaks with truth and candor, challenging the status quo as appropriate

Passion for Business
  • Proactively seeks opportunities to increase team productivity and business growth
  • Prioritizes and assigns tasks, using effective time management practices to drive team towards established deadlines
  • Executes project tasks and activities with other coworkers
  • Demonstrates ability to champion change initiatives

Passion for Personal Growth
  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
  • Conveys energy and enthusiasm for NMG and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert