Senior eCommerce Operations Manager (m/f/d)

Recruiter
Hugo Boss
Location
Stuttgart, Delaware, Germany
Posted
28 Jul 2022
Closes
11 Aug 2022
Ref
83882
Function
Ecommerce
Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity - because only when we break new ground together can we create something unique. Become part of our team of more than 14.000 employees worldwide and shape your future/drive your future/drive your growth, at HUGO BOSS!

Global eCommerce is the core of HUGO BOSS AG's eCommerce activities. We ensure that hugoboss.com is a class-leading website, inspiring our customers and easily helping them to buy their HUGO BOSS products. To strengthen our continuously growing department we are looking for a Senior Order Manager eCommerce (m/f/d) who contributes to the business growth with own innovations and profound project experience.

What you can expect:

  • Oversee end-to-end customer order experience in our eCommerce and Omnichannel business
  • Drive strategic development and continuous optimization of order management processes in close alignment with various internal and external stakeholders
  • Lead order management related topics in various eCommerce and Omnichannel projects
  • Plan and manage testing initiatives, resources and respective reporting to stakeholders
  • Establish SLAs for bug fixes in partnership with IT andreview contracts to ensure coverage is of optimal business interest
  • Mentor and Coach within Order Management Team and interface departments


Your profile:

  • Completed relevant university degree, bachelor or master level
  • 5 + years experience in eCommerce and/or Omnichannel
  • Process-oriented and analytical mindset
  • Excellent knowledge of the eCommerce Order processes
  • Confident to work independently and in cross functional overarching projects with multiple stakeholders
  • Outstanding communication and presentation skills
  • Out of the box thinker with hands-on mentality to drive innovation in eCommerce Operations
  • Excellent verbal and written language skills in English


Your benefits:
  • Made for Me: three days in Metzingen and two days working remotely. Our hybrid working model "Threedom of work" is as individual as your personal needs.
  • Today. Tomorrow. Always. Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights.
  • Does innovation drive you? Same for us! We have digitized most of our workflows and almost fully automated our logistics centres.
  • Exclusive discounts for shopping and arts: benefit from discounts for family and friends along with free entrance to more than 15 international art museums.
  • High-performing people need a healthy balance. Take advantage of the employee gym, the beach volleyball field or yoga classes on the rooftop terrace.
  • As a fashion company, we value good taste in everything - including food. Welcome to our own restaurant and cafĂ©, Times.


We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

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