Skip to main content

This job has expired

Applied Science Manager - Customer Care Technology (all genders)

Employer
Zalando
Location
Berlin
Closing date
10 Oct 2022

View more

Function
Technology
Level
Manager

Job Details

THE ROLE & THE TEAM
As an Applied Science Manager in the Customer Care Technology Engineering Team, you will lead a team of exceptional software engineers and applied scientists to predict and minimize customer care contact. You will drive customer-care engineering business-unit-wide research efforts, and own end-to-end responsibility to define, measure, analyze and improve algorithmic models having a direct impact on customer satisfaction scores. We are looking for a leader with strong technical experience and demonstrated passion for people leadership in a fast-paced engineering and research-driven environment.

You will be a key part of the Engineering team within Customer Care Technology, who are responsible for building and maintaining the software used throughout Zalando's Customer Care. Our focus is on improving the customer experience through automation, predictions, and better service for both our external and internal customers.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the Starting Point for Fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups:
https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
  • People Management: Recruit, empower and mentor Applied Scientists and Data Engineers, reviewing and guiding their work, creating conditions for high-quality deliveries and career growth.
  • Project Management: Develop and prioritize roadmaps for the team, with a focus on impact and results. You work on the right things and get them done. Prototype and test many possible hypotheses using the available data.
  • Raise the Bar: Engage the team into rigor and iterative improvements in Applied Science and Software Engineering.
  • Cross-functional Collaboration: Mentor for close collaboration between product managers and data scientists/engineers in your team.
WE'D LOVE TO MEET YOU IF...
  • Hands-on Applied Science manager, with at least 5+ years of industry experience in Machine Learning/Data Science/Deep Learning
  • Experience (2+ years) in people and project leadership under uncertainty and ambiguity
  • Experience in successfully designing and leading development of large scale machine learning applications leveraging ML frameworks and tools such as Apache Spark, PyTorch, HuggingFace Transformers, Flair, AirFlow, Google Tensorflow and AWS SageMaker.
  • Proven track record in developing solutions from initial idea to production
  • Ability and motivation to roll up the sleeves and dive deep to help the team when needed
  • Business understanding and ability to identify, evaluate and convey the engineering and technology choices and trade-offs to technical, non-technical audiences
  • Ability to speak and write succinctly and clearly
ZALANDO BENEFITS
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

Wellbeing
  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility
  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

Financial
  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

Family
  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to almost 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando
ABOUT CUSTOMER CARE TECHNOLOGY
Customer Care Technology is the foundation upon which Zalando's Customer Care rests. We have dedicated teams for engineering, product, business development, analytics, system administration and process management. We work closely with the contact center, and with stakeholders across the business (for example, logistics and payments teams) to ensure we are able to provide the best possible experience for customers when they experience friction on their Zalando journey. Come join one of the happiest teams in Zalando (as measured by our quarterly employee engagement surveys)!

Please note that all applications must be completed using the online form - we do not accept applications via email.

#CustomerFulfillment

#appliedsciencemanager #machinelearning #software #ML

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert