Senior KYC Manager - Vendor Management (all genders)

28 Jul 2022
30 Aug 2022
As a Vendor Manager in Connected Retail you will join one of the most innovative Zalando teams, a team that is on a mission to create a brick and mortar store network with Zalando, by reinventing retail: Online-to-Offline. You will steer and manage our vendors (dealing with Compliance topics) capacities and performance versus SLA and KPIs you see fit for purpose. You will contribute directly to sales targets by having an impact on the post-sales journey of our Partners.You will lead a team that will support the needs of our Partners between their decision to join Connected Retail and their successful commercial go-live.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
  • You'll negotiate services, define terms and conditions as well as SLAs, while developing and building sustainable long-standing relationships with Connected Retail’s Sales Vendors
  • You'll establish standards and metrics (SOPs, KPIs, SLAs) to assess and manage the performance of vendors
  • You'll be leading the team responsible for completing KYC/KYB checks and enhancing our Partners’ journey they embark, from the moment they sign the contract till they go-live and start trading on Zalando’s platform
  • You'll be leading a team responsible for completing and enhancing our Partners’ journey they embark, from the moment they sign the contract till they go-live and start trading on Zalando’s platform
  • You'll collaborate and align with different teams and stakeholders across the company.
  • You'll work closely with the Sales team to steer the vendors in response to the business needs
you fulfil the below requirements:
  • Bachelor's degree in Business or comparable field. More than 5 years experience in a commercial role (preferably in a digital environment). Confidence in using both planning and forecasting tools to determine risks and opportunities
  • Strong negotiation skills
  • Experience in KYC or KYB is required
  • Motivated and comfortable to work in an ever-changing environment, you are solution-oriented and you enjoy working in a dynamic business. You are a true entrepreneur and love to make decisions. You enjoy sitting in the driver’s seat and feel comfortable taking over ownership and accountability.
  • Operations: Experience in vendor management and vendor operations. Excellent time management skills. Interested in online platforms, especially in business/services/products related topics. Good market overview and drive for excellence
  • Stakeholder Management: Excellent Stakeholder Management, being able to manage several vendors at once and have them aligned on the quality of their output.
  • Communication: Excellent Communication skills. Fluent in English. Other European languages are a plus
  • Team Spirit: Our team is important to us. You should be able to work independently and be a great team player. You apply lateral leadership, empower your colleagues and enable them to grow and develop.
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents’ forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

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Please note that all applications must be completed using the online form - we do not accept applications via email.

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