Account Manager, Wholesale

London, United Kingdom
28 Jul 2022
20 Sep 2022

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


This role sits within the EMEIA Wholesale Team and owns the day to day account management and development of the Travel Retail Wholesale business in the EMEIA Region. They will embody the Burberry values and contribute to a culture of innovation and collaboration.

The goal of this position is to drive the Travel Retail Wholesale business through effective partnership with our Wholesale customers.


Selling Market
  • Develop a sales plan aligned to the Travel Retail strategy at the beginning of each selling season
  • Build a Travel Retail buying assortment in conjunction with Global Travel Retail and Visual Merchandising internal teams
  • Sell and support selling activities during market following Global Buy and Key Merchandising Strategy
  • Liaise with Customer Operations for post-market activities and produce final sales analysis of the season

Business Development
  • Manage and visit wholesale distributors and stores on a regular basis to maintain close relationships & partnerships, ensure brand standards are met, drive in store productivity and commercial negotiations
  • Facilitate marketing opportunities, sales incentives and specific Visual Merchandising initiatives.
  • Coach and educate partners on brand and product, service knowledge.
  • Review and analyse sales and inventory levels on a regular basis to drive in season sales on strong performing products and maximise performance
  • Review outstanding units/cancellations/retiming reports and decide substitution for cancellations.
  • Manage and approve (when applicable) client returns and stock swaps.
  • Develop and maintain luxury distribution network with travel retail stores (execute closures / refurbs / new sites), ensuring all terms and contractual agreements are executed and up to date
  • Work closely with the Wholesale Product Lead, discuss product performance, market trends and design feedback and needs of the market
  • Identify future potential customers, present collections/strategies

Line Management
  • Manage the Account Admin/Executive to develop them and hit sales and business objectives


  • Good spoken and written English (French / German language an added benefit)
  • Ability to travel extensively
  • Ability to work periodic weekends and evenings
  • Passion for Burberry and Luxury Fashion

Qualifications and Experience
  • Bachelor Degree
  • Preferable Luxury fashion and Travel Retail experience
  • Demonstrated commercial and operational focus, along with problem solving skills
  • Balanced strengths in Talent, Operational Excellence and Brand Execution
  • Excellent commercial negotiation skills
  • Well developed communication skills, with the ability to build positive working relationships with external partners and with cross-functional teams
  • Exceptional attention to detail and analytical skills
  • Proven ability to increase sales and productivity within designated area
  • Good working knowledge of Microsoft Packages (inc Outlook, Excel, Powerpoint, Word)
  • Experience with Wholesale Selling Tools would be advantageous


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

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