Full Time Vault Service Representative - NY Flagship

Overview:

Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities:

In this position, the Service Center Representative is responsible for accurately processing and updating service orders that are received in the department. The Service Center Representative ensures that daily production quotas are met, as well as provides management with frequent updates for all assigned service orders. While continuously ensuring security of the merchandise for each assigned service order, the Representative stages these orders for movement through the department.

As the NY Service Center Representative, you will physically and systematically process and update service orders according to departmental production and quality standards via the Repair System. In addition, the Representative will act as a liaison to the Repair Services technical staff by troubleshooting service issues and assisting in the response to internal customer inquiries within the established time frames. The Representative will also partner with management and Tiffany Service Center Order Planners to prioritize and manage the work flow of service orders, and assist management with projects when necessary.

Required Qualifications:

• High school diploma or equivalent

• Strong verbal and written communication skills

• Strong Analytical skills

• Proficient in Microsoft Word and Excel.

• 2+ years experience in an administrative business environment

• Ability to work retail store hours as necessary, including nights, weekends and holidays.

• Organized and detail oriented

• Flexibility to perform different tasks based on day-to-day business needs.

• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:



• A college/university degree.

• Experience in a technical environment

• Language skills a plus