Manager, Store Operations- Americas

Tiffany & Co.
New York, New York, United States
30 Jul 2022
17 Aug 2022
Full Time
Overview: The Store Operations Manager - Americas is responsible for overseeing operational excellence in the day to day in country execution of operations, compliance, and inventory management. In partnership with the stores' leadership team, Regional Operations Managers and functional teams, the role is responsible for liaising with global and regional groups and representing retail needs on projects as well as identifying and implementing systems and process improvements while ensuring optimal sales support. The role is responsible for system launches, training and hyper care.

Key Accountabilities:

Compliance/Policies and Procedures (ERICA, DoA, Internal Audit)
  • Ensure proper compliance on sales transactions, inventory processes, cycle counts, operations reporting, POS procedure compliance, transfer of merchandise, repair inventory transfer and log, borrow merchandise procedures, missing assets reports, COM merchandise controls, etc.
  • Own and monitor the execution of Retail Operations Standards, ERICA, and DoA Controls and partner with Internal Audit on the Continuous Audit reporting trends for updates.
  • Partner with appropriate business leads to update and modify business controls and utilize new systems when necessary (i.e., Internal Audit, Logistics, Treasury, Risk, Credit Services, etc.).
  • Identify opportunities for improving current processes and standardizing procedures to maximize resources and increase efficiencies in stores
  • Identify ways to streamline operations and propose sustainable changes. Partner with central counterparts to establish best practices. (i.e. Global Sales Operations, Security, Internal Audit, etc.).
  • Manage the Americas Operations and Facilities Intranet Site for easy navigation for the latest policies and procedures, highlighting new SOPs and best practices.

Inventory Management (Physical Inventory process and Shrink)
  • Lead annual physical inventory and shrink improvement plans for the US Retail Team and partner with store management teams to execute effectively.
  • Ensure cycle counts are targeted and effective to minimize risk/loss.
  • Partner with Cost Accounting and Finance teams to ensure inventory accuracy and Global Protection for investigations and loss prevention.

Systems implementation (POS)
  • Support new systems roll out thru business requirements, UAT, drafting operations processes, operational training, and hyper care.
  • Partner with regional operations managers, country operations managers and retail management on addressing operational questions or concerns.

Required Qualifications:
  • College Degree
  • 8+ years of Retail Experience
  • Proficient in Microsoft Suite
  • Strong verbal and written communication skills
  • Inventory Management Background
  • Multiple Retail Locations oversight

Preferred Qualifications:
  • MBA
  • Luxury experience

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