Fall 2022 - eCommerce Operations Intern

Hugo Boss
New York City, New York, United States
02 Aug 2022
28 Aug 2022
Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity - because only when we break new ground together can we create something unique. Become part of our team of more than 14.000 employees worldwide and shape your future/drive your future/drive your growth, at HUGO BOSS!

The Fall 2022 - eCommerce Operations Internwillhave the opportunity to make a true impact within a growing organization and team and gain valuable knowledge and insight into many areas of our digital business (directly operated sites servicing US/Canada/Mexico, as well as concession/drop ship retail partners).

Ecommerce Operations areas of responsibility/areas include:

Customer service policy/administration, customer survey/feedback program, site experience, fulfilment/logistics operations, payment, fraud, financial/ops reporting & benchmarking, and all other factors impacting the customer experience. The Ecommerce Operations Intern will also play a role in department projects and enhancements, including but not limited to market research, project organization, implementation support, testing, data analysis and reporting.

As a Fall 2022 eCommerce Operations Intern:
  • You must be able to work on location, 20-24 hours per week
  • The rate of pay will be $15 per hour
  • Must commit to working the full Fall term
  • This position is not eligible for relocation
  • All candidates should be aware thatHUGO BOSScurrently maintains a policy, requiring all employees to be fully COVID vaccinated (which includes a booster shot). Newly hired employees must be fully vaccinated by their start date.HUGO BOSSis an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the Company to do so as provided under federal, state and local law. In addition,HUGO BOSSwill provide additional accommodations consistent with the requirements of NY state vaccination law.

What you can expect:

  • Active involvement in ecommerce & omnichannel related company-wide projects supporting the team in business requirement & process definition as well as implementation
  • Order troubleshooting: Assist ops team members with resolving order issues caused by missing/inadequate information, fulfillment issues, complaints, fraud claims, backend system problems, etc.
  • Retail partner operations: Assist team with monitoring dropship/concession partner operations, including actioning any cancelation/return requests and regular reporting
  • Testing/QA: Assist ops team during monthly front and back end releases/enhancements/IT development and help to QA sites and report any issues/help to resolve them
  • Creation of presentations, documents and other analyses to support project management leads in the different phases of project implementation
  • Customer sentiment monitoring/reporting: Assist ops team with monitoring customer chat transcripts and survey responses and escalate any concerns to the appropriate partners internally
  • Employee discount program: Assist with new user setup and prepare monthly reports for HR; assist with maintaining active user list and managing weekly additions/removals
  • Ad hoc reporting/tasks: Assist ops team with miscellaneous requests and data pulls/analysis as they relate to ongoing projects or initiatives
  • Competitive analysis/landscape monitoring: Monitor competitor sites and log any inventive or best-in-class customer service policies or online experiences that should be raised to internal stakeholders for consideration
  • Support in workshops and meetings

Your profile:

  • English language proficiency (Spanish or French a plus!)
  • Strong working knowledge of Microsoft Office, particularly Excel and PowerPoint
  • Detail oriented and strong communication skills
  • Strong analytical and conceptual thinking, ability to contribute to team spirit through curiosity and passion for new challenges
  • Experience working in SAP is a plus
  • Studying a related field
  • Interest in ecommerce industry

Your benefits:

  • Potentially eligible for school credit
  • Fun and collaborative work environment
  • Generous employee discount

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

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