Coordinator Group Lead

Neiman Marcus
Dallas, Texas, United States
03 Aug 2022
09 Sep 2022

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.


The Merchandise Coordinator Lead is a full-time position reporting to the Manager of Merchant Item Process. The Coordinator Lead is aligned with specific Merchandise Divisions to ensure inventory is sellable online. They provide ongoing coaching, identify and implement process improvements, and reinforce best practices to improve speed to web and drive results. This position acts in an oversight capacity without any direct reports but provides both recommendations and feedback to Manager and Buyer.

  • Establish and maintain excellent working relationships with Merchants and Web Team.
  • Review on order and guide Merchandise Coordinators to ensure items are sellable online as soon as they are received and photographed.
  • Work with Merchandise Coordinators to prioritize advertised items and ensure they are sellable online prior to campaign launch.
  • Monitor inventory that is not online to ensure Merchandise Coordinators are resolving issues in a timely manner.
  • Provide Merchandise Coordinators with coaching and best practices, both one on one and as a group.
  • Lead and create presentation materials for monthly all Coordinator best practice meetings.
  • Meet with Buying Offices that are not meeting Online Readiness goals to discuss opportunities for improvement.
  • Lead quarterly Division Online Readiness meetings and create presentation materials.
  • Participate in Cross Functional team meetings (Photo Studio Team, Web Team, etc)
  • Assist with new hire interviewing and training for Merchandise Coordinators.
  • Review current processes and identify opportunities to streamline procedures.
  • Participate in special projects as needed.

  • Bachelor's degree from a four-year college or university.
  • Prior Experience as an Online/Merchandise Coordinator or similar role a plus.
  • Previous experience in retail, service, or other fast paced environments.
  • Must be analytical, articulate, and organized.
  • Strong communication skills, both written and verbal.
  • Must work confidently in teams.
  • Able to multi-task and work independently in a fast-paced environment and prioritize effectively.
  • Must be proficient in Microsoft Excel.
  • Quick study on new computer systems and quickly understands and incorporates new system functionality.
  • Strong follow up and follow through to make sure all tasks are taken to full completion.
  • To perform this job successfully, an individual must be able to perform each job duty satisfactorily.

More searches like this